hatrick

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  • December 16, 2010 at 8:43 am in reply to: Caps lock wierdness? #19630
    hatrick
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    • Regular Joe
    • ★★

    Hi,

    We got a firmware update from WYSE (6.5.042) that fixed the problem for us. We had to go through tech support and it was supplied to us as a ‘BETA’ but it has fixed the problems for the users that were affected.

    January 22, 2010 at 2:49 pm in reply to: Caps lock wierdness? #17482
    hatrick
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    • Regular Joe
    • ★★

    How strange, I was just about to post about the same issue but we are on 4.5 HRP05. This problem only affects a few users and we are using 6.5.023.

    Any more suggestions?

    February 24, 2009 at 9:48 am in reply to: S10 disconnecting sessions #15252
    hatrick
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    • Regular Joe
    • ★★

    Our problem seems to have been resolved by moving to FW 6.3x, touch wood all seems to be ok now – has been for about a month now.

    January 22, 2009 at 11:19 am in reply to: S10 disconnecting sessions #14975
    hatrick
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    • Regular Joe
    • ★★

    Disabling Session Reliability did not make a difference, I have even run a Wireshark Trace from terminals affected and cannot see anything wrong…..

    January 21, 2009 at 10:06 am in reply to: S10 disconnecting sessions #14959
    hatrick
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    • Regular Joe
    • ★★

    My Users repor disconnections every 10 minutes for those that are affected…..

    January 20, 2009 at 10:21 am in reply to: S10 disconnecting sessions #14946
    hatrick
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    • Regular Joe
    • ★★

    I have tried the new Firmware provided by Andy but still had the problem. WYSE informed me to try 6.2.27 but still the problems occur…

    I have not informed them about the batches yet, I will email them once I am back in the office – I couldn’t even register the terminals on the WYSE Site…….

    I am going to have to think about setting static IP’s if this gets any worse….

    January 9, 2009 at 2:22 pm in reply to: S10 disconnecting sessions #14840
    hatrick
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    • Regular Joe
    • ★★

    Thanks Andy, email in PM.

    January 9, 2009 at 11:59 am in reply to: S10 disconnecting sessions #14836
    hatrick
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    • Regular Joe
    • ★★

    Hi Andy,

    That would be great? Shall PM you my email?

    January 9, 2009 at 11:54 am in reply to: S10 disconnecting sessions #14832
    hatrick
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    • Regular Joe
    • ★★

    That is correct only the newer units seems to be affected.

    January 9, 2009 at 11:29 am in reply to: S10 disconnecting sessions #14830
    hatrick
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    • Total Post: 28
    • Regular Joe
    • ★★

    These are new batch details:

    Prod : SX0
    Part NO: 902110-02L
    Sub-Assy P/N: 849150-02L
    Manufacture Date: July 2008
    Made in China.

    Old Batch Details:

    Prod Id: SX0
    Part NO: 902110-02L
    Manufacture Date: January 2007
    Made in Mexico

    Firmware on Devices is: 6.2.0_22

    The chasis does look slightly different, but I suppose that is just a cosmetic thing…

    January 9, 2009 at 10:30 am in reply to: S10 disconnecting sessions #14828
    hatrick
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    • Regular Joe
    • ★★

    I am chasing WYSE for the firmware but this is really getting my head scratching.

    Nothing on the Citrix Server Event logs indicate anything, I have disabled session reliability but the problems still occur.

    I never had any problems withe 1200LE, or the last batch of S10’s, it just seems to be these new batches…

    January 9, 2009 at 9:45 am in reply to: S10 disconnecting sessions #14823
    hatrick
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    • Regular Joe
    • ★★

    Hi Guys,

    I am still having the issues, does any one have any more suggestions?

    December 22, 2008 at 11:48 am in reply to: S10 disconnecting sessions #14724
    hatrick
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    • Regular Joe
    • ★★

    Just got 6.2.022 but that has not made a difference.

    Apparently 6.2.0.028 is still under development, and that the 6.2.0.24 is the next release but that is still unavailable for customer use.

    Does any one have any other suggestions, this is driving me and my users nuts.

    December 19, 2008 at 10:13 am in reply to: S10 disconnecting sessions #14709
    hatrick
    Member
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    • Regular Joe
    • ★★

    I am going to disable Session Reliability for now and see if that improves things any more.

    I will contact WYSE for the new firmware.

    December 18, 2008 at 12:12 pm in reply to: S10 disconnecting sessions #14705
    hatrick
    Member
    • Total Post: 28
    • Regular Joe
    • ★★

    Hi Guys,

    Looks like I spoke to soon. We have a number of users who are still being randomly disconnected with errors saying session timed out, etc.

    Any more thoughts?

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