Wyse V30/V90 conversion to V10 failure

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  • January 30, 2009 at 1:53 pm #1752
    delboy
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    Hi All,

    I am hoping you guys can help with this one because it has got Wyse support stumped at the moment 🙁

    We have recently purchased conversion kits to convert all our V30’s & V90’s to V10’s – Wyse Part Number – 920222-16

    We have over 1500 ThinOS devices (mostly S10’s) so we know this is not a general problem, its only affecting the converted devices, at least half of the devices we have already converted fail when connecting to a ICA or RDP session, the session Immediately crashes, sometimes with just a black screen and sometimes the following error appears “Trap: Invalid Opcode, EIP = 0x6eeb150”, the last part of the error can vary.

    Wyse support have asked us to try several things, downgrade the ThinOS software, upgrade to the latest 6.3.0_12 ThinOS software but we get the same failure every time.

    Not really sure what other information I should provide so please ask.

    Thanks in advance.

    Delboy

    UPDATE

    I’ve identified whats causing the crash but still unsure why its doing it:

    it’s the “Fullscreen=yes ” entry in our wnos.ini file, when i remove it everything works fine, RDP, ICA etc

    I have updated Wyse support and they can’t understand why only some converted devices are affected, S10’s are fine and some converted devices are fine.

    January 30, 2009 at 3:17 pm #15048
    ConfGen
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    What version is running on the S10?
    To what server are you connecting to? Same server once via RDP and once via ICA? Or different servers?
    Does it make a different if you use published apps instead of direct connection?
    Can you give the unit a fixed IP instead of DHCP?
    Can you disable Session Reliability once?
    Can you test with different resolutions/color depths?

    CG

    January 30, 2009 at 5:15 pm #15049
    delboy
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    @ConfGen wrote:

    What version is running on the S10?
    To what server are you connecting to? Same server once via RDP and once via ICA? Or different servers?
    Does it make a different if you use published apps instead of direct connection?
    Can you give the unit a fixed IP instead of DHCP?
    Can you disable Session Reliability once?
    Can you test with different resolutions/color depths?

    CG

    Hi CG,

    What version is running on the S10?
    6.2.0_18 for all V10’s and S10’s
    To what server are you connecting to? Same server once via RDP and once via ICA? Or different servers?
    We are connecting to a Citrix 4.0 and Xenapp 4.5 using ICA
    Does it make a different if you use published apps instead of direct connection?
    Same regardless of server or published apps
    Can you give the unit a fixed IP instead of DHCP?
    both fixed or DHCP
    Can you disable Session Reliability once?
    Tried both
    Can you test with different resolutions/colour depths?
    tried all

    April 21, 2009 at 10:08 am #15688
    delboy
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    This has now been resolved, Wyse support have identified that the conversion process changes the DRAM speed to 133mhz, it needs setting to 166mhz to work correctly, instructions below:

    1 reboot V10
    2 press “Delete” key continuously.
    3 enter “Fireport” when require password
    4 select ” Advanced Chipset Feature”, press enter
    5 select ” DRAM Clock/Drive Control”, press enter
    6 select “DRAM Clock” as “166MHz”
    7 F10
    8 press enter.

    Wyse support are working to include this change in the next version of the conversion software.

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