Trouble obtaining old Wyse 8.0_512 firmware from Dell?

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  • April 18, 2018 at 6:28 am #46514
    itlifesaver
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    • Regular Joe
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    Anyone else having trouble obtaining the old firmware images for older models like C10LE and 3100’s? I called Dell and spent 2 hours on the phone, and the final answer I got was an “I’ll email you the download links later”, and still have not received the links a day later. They even did a WebEx to show me firmware in my Digital Locker from our support contract, but as I pointed out, nothing that old is in Digital Locker, and I even showed them the Dell documentation that says upgrade to 8.0_512 before proceeding any further. So frustrating!

    April 18, 2018 at 3:48 pm #46522
    ConfGen
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    • Jedi Master
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    This is really frustrating. Generally the Dell support should be able to hand this out.
    Where in the world are you located?

    CG

    April 18, 2018 at 3:58 pm #46527
    itlifesaver
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    • Regular Joe
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    United States.

    April 23, 2018 at 8:47 pm #46557
    razor2006
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    I’m on hold with Dell right now seeking the same thing.  I have  a fleet of C10LEs running 7.1 and want to get them up to 8.3, but of course need 8.0_512 to get there.  If you have any luck, please let me know, and I will do the same.

    —EDIT—

    I got the same answer, they needed to check internally and reply via email.

    April 23, 2018 at 9:07 pm #46561
    itlifesaver
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    • Regular Joe
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    It seems I don’t have a way to PM you on this forum, but I was finally able to get a hold of higher up support personnel at Dell who could provide the older firmware. I even made the recommendation to them that this belongs on the Digital Locker, since it is required for upgrades.

    April 23, 2018 at 9:08 pm #46562
    razor2006
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    Good news.  I hope I am able to get the same result.  You can contact me offline via Gmail, if you like.  My username is the same as on this forum.

    April 23, 2018 at 9:09 pm #46565
    itlifesaver
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    • Regular Joe
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    Once you’ve got the email and contact info, let me know I’ll edit the post and remove it.

    April 23, 2018 at 9:13 pm #46566
    razor2006
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    Got it, you can pull it.  Thanks.

    April 23, 2018 at 9:29 pm #46567
    itlifesaver
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    • Regular Joe
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    Well dang, the edit option on the forum has gone away. 🙁

    April 25, 2018 at 2:48 pm #46592
    razor2006
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    After looping in the Dell service lead you mentioned, I was able to get the firmware I was seeking.  Thanks a lot!

    May 10, 2018 at 5:45 pm #46717
    weelzup
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    I have the exact same issue, I need 8.0_512. Any way you can help me out as well? I can send you my contact info.

    May 10, 2018 at 5:52 pm #46718
    weelzup
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    My gmail account is also my username 🙂

    May 10, 2018 at 6:06 pm #46719
    weelzup
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    You’re a life saver! Thanks for the help!

    May 14, 2018 at 11:05 pm #46731
    gtygartjr
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    Can you share the Dell contact with me also. I’m also looking to upgrade my clients, but do not see the 8.0_512 version in the Digital Locker. My username is my yahoo email email address.

    May 14, 2018 at 11:08 pm #46732
    ConfGen
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    • Jedi Master
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    Remember, do NOT share any firmware or I have to ban you from this forum.

    CG

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