Deploying Custom Image Error

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  • #3662
    ltd2007
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    Hi everyone,

    Hoping someone might have run into this before…

    I have built a custom image to deploy to S30 devices…

    the FTP log is showing:

    16:41:10 192.168.0.23 [11]USER rapport 331
    16:41:10 192.168.0.23 [11]PASS - 230
    16:41:12 192.168.0.23 [12]USER rapport 331
    16:41:12 192.168.0.23 [12]PASS - 230
    16:41:12 192.168.0.23 [12]sent /rapport/590CustomPackage/bootstrap212.exe 226
    16:41:12 192.168.0.23 [12]sent /rapport/590CustomPackage/bootstrap212.exe 226
    16:41:12 192.168.0.23 [12]sent /rapport/590CustomPackage/?????? 550
    16:41:12 192.168.0.23 [12]sent /rapport/590CustomPackage/?????? 550
    16:41:18 192.168.0.23 [11]QUIT - 200
    16:45:16 192.168.0.23 [13]USER rapport 331
    16:45:16 192.168.0.23 [13]PASS - 230
    16:45:18 192.168.0.23 [14]USER rapport 331
    16:45:18 192.168.0.23 [14]PASS - 230
    16:45:31 192.168.0.23 [13]QUIT - 200

    I am assuming that the “????????” 550 should be the .bin file that does exist on the server in that location…

    The script for the package looks OK

    [Version]
    Number=590CustomPackage
    Description=July 14th 2009
    OS=CEN
    Category=Images
    ImageSize=32
    USE_PXE=NO

    [Script]
    WL
    LU "Rapport is downloading a Bundle32 package to this terminal"
    SF "CEFirmware" "590CustomPackage.bin"

    ANy help would be much appreciated!

    #16308
    ConfGen
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    What is the error?

    CG

    #16309
    ltd2007
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    the firmware package actually does not report an error within WDM when pushed to a device, it just reboots the device without updating it…

    I’m having trouble determining why its not able to copy the bin file (as per the FTP log)

    #16310
    karaziel
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    If you login to FTP server using hte same credentials are you able to download the file? Can you get a network trace and capture jsut the FTP traffic? I don’t much care for FTP logs…too vague.

    The 550 error is access denied or not found.

    Does the directory structure match the expected? Is there a /Rapport folder off the FTPRoot path defined on your server?
    Can you login to the server and issue:
    CWD /Rapport/590CustomPackage
    And then download the file.

    From the CE control panel there is option to manually update the FW. Does it work if you point to that directory from the device using the same Rapport credentials?

    -k

    #16311
    ltd2007
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    Hi, thanks for your reply…

    Yes, I am able to login and the structure exists (file exists as well)…

    I am able to push other updates fine… I’ve re-created this package 2 or 3 times and get the same results every time…

    thanks.

    #16312
    ltd2007
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    the strange thing is that its saying
    sent /rapport/590CustomPackage/?????? 550

    shouldn’t ?????? be with the .bin filename?

    #16313
    ConfGen
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    And the update via FTP is working also?

    CG

    #16314
    ltd2007
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    yesssir

    I’ve pushed to about 90 devices successfully (another package)….

    It’s weird, when I watch a device run this update everything looks like its running normally and there are no errors in WDM..

    it just restarts quickly and basically skips the part of actually applying the new .bin file.

    #16315
    ConfGen
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    So what is the content of ftprootrapport590CustomPackage ?
    Please list each file.

    CG

    #16316
    ltd2007
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    \serverc$InetpubftprootRapport590CustomPackage

    contents:

    590CustomPackage.bin
    CRC.Txt
    Params.ini
    bootstrap212.exe (I manually copied this into the dir after noticing errors in the FTP log regarding copying this file)

    #16317
    ltd2007
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    I’ve tried re-creating the package and still the same results…

    does anyone have a config file for a 590 S30 primer package that i could compare to?

    #16318
    ConfGen
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    Config file??

    CG

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