Clients not responding to WMS commands

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  • May 25, 2018 at 4:25 pm #46799
    4johnny
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    I have installed WMS v1.1 on server2016 OS.  I have configured DNS and DHCP scope.  I have clients(3040’s and lat3480’s) that are checking into WMS.   I see 5 services running on that server (MariaDB, memchached, mongoDB, mosquitto, Tomcat service).

    However, I can not control these devices from WMS.  The ‘restart’ command or ‘send message’ commands do not work.  It states in WMS that the devices are connected and compliant but I have no control over them.

    Any ideas?   Thanks

    May 25, 2018 at 6:19 pm #46805
    ConfGen
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    • Jedi Master
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    Have you changed the name or IP of server after installing WMS?

    CG

    May 25, 2018 at 6:29 pm #46807
    4johnny
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    • Regular Joe
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    No change in either name or IP address.

    May 29, 2018 at 9:02 am #46821
    sun30friend
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    • Regular Joe
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    we had the same issue here, only reinstallation helped. make sure you set up the WMS Server with static IP

    May 29, 2018 at 2:24 pm #46822
    4johnny
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    • Regular Joe
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    Yup, re-installation was needed. Working now.  Thanks

    July 4, 2018 at 7:54 am #47102
    lai_marcelo
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    Same issue with this one. But we are using free trial here https://us1.wysemanagementsuite.com/ccm-web

     

    hope there could be answer on this trail

    July 4, 2018 at 4:18 pm #47108
    ConfGen
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    There shouldn’t be an issue with the cloud version.

    CG

    July 11, 2018 at 9:55 am #47136
    lai_marcelo
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    • Regular Joe
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    Does the old version of the ThinOS could be the problem?

    July 11, 2018 at 3:10 pm #47140
    ConfGen
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    What firmware or WDA agent are you using?

    CG

    July 12, 2018 at 4:17 am #47144
    lai_marcelo
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    • Regular Joe
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    ThinOS 8.1 and 8.3

    July 12, 2018 at 7:18 am #47146
    ConfGen
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    Yes, definitely too old.
    8.4 is minimum.

    CG

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