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November 16, 2010 at 3:54 pm #6237
Hi All,
Citrix/Wyse newb here so please bare with me. I am having issues connecting my C10LE to the published desktop on my XenApp servers. I connect using the PN-Agent via the Citrix Web Interface, which is on the same server as the Secure Gateway.
The C10LE is picking up the INI file and is talking to the PNAgent site. The Program Neighbourood Agent appears and Desktop is in the list of Published applications. However, when I attempt to connect to the application the connection times out. If I use the full Citrix Online plug-in on a PC to connect in the same way it works fine.
Also, the server that runs the Web Interface logs an error, event ID 40002, in the application log, with description “An error occurred while enumerating a user’s resources. An unrecognized XML message was received from a user device.”
Does anyone have any idea what may be wrong?
Thanks in advance,
Giles
November 16, 2010 at 3:59 pm #19384The rest of the error is below:
Log Name: Application
Source: XenApp Services
Date: 12/11/2010 10:13:00
Event ID: 40002
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: server.domain.local
Description:
Site path: C:inetpubwwwrootCitrixPNAgent-Wyse.An error occurred while enumerating a user’s resources. An unrecognized XML message was received from a user device. Unique Log ID: f381e68b
November 17, 2010 at 4:35 pm #19391Which firmware are you using? Can you post your wnos.ini?
CG
November 17, 2010 at 4:41 pm #19392Firmware version: 7.0.0_30
wnos.ini file: (so you know, for the PNLiteServer address http://citrix has an A record in DNS pointing to the Web Interface server IP.
;*************************************************************
;* *
;* This wnos.ini file was generated with the *
;* Configuration File Generator 6.0.08 *
;* Copyright by Thomas Moellerbernd *
;* *
;* https://technicalhelp.de *
;* *
;*************************************************************;*************************************************************
;* General 1 *
;*************************************************************autoload=2
Fileserver=SERVER Username=USER Password=PASS
AdminMode=yes Admin-Username=… Admin-Password=…
Privilege=Full;*************************************************************
;* Input Devices *
;*************************************************************Language=Uk
;*************************************************************
;* Display *
;*************************************************************Resolution=DDC
;*************************************************************
;* Time *
;*************************************************************Timeserver=0.uk.pool.ntp.org Timeformat=”24-hour format” Dateformat=dd/mm/yyyy
; If you are using an older version of WTOS code please use:
; TimeZone= ‘GMT’ ManualOverride=yes Daylight=yes Start=030507 End=100507TimeZone=’Greenwich Mean Time’ ManualOverride=yes
;*************************************************************
;* Network *
;*************************************************************Device=Ethernet Speed=”Auto”
SignOn=Yes
MaxVNCD=1
VncPassword=”password”
VncPrompt=No;*************************************************************
;* ICA *
;*************************************************************FixLicense=clean
Seamless=yes
PnliteServer=http://citrix/citrix/pnagent-wyse/config.xml ReconnectAtLogon=1;
;- ICA Session 1 –
;- Each line but the last must end with a ” –
;
CONNECT=ICA
BrowserIP=SERVERNAME
Application=”Desktop”
Description=”Desktop”
Icon=default
Domainname=DOMAIN
LocalCopy=noNovember 17, 2010 at 4:44 pm #19394Which connection is not working then? The published app or the Desktop session defined in your wnos.ini?
CG
November 17, 2010 at 4:49 pm #19395Neither are connecting
November 17, 2010 at 4:58 pm #19396What are you using as SERVERNAME? The same value as for the PNliteServer?
Can you try an IP address?CG
November 17, 2010 at 5:00 pm #19397No, just the server name. e.g.: SERVER-CTX-WEB
November 17, 2010 at 5:01 pm #19399Can you try an IP address?
CG
November 17, 2010 at 5:06 pm #19402No change I’m afraid. The Web Interface server picks up the attempted login in both cases in the application log, resulting in the same error as described above
November 18, 2010 at 12:34 pm #19407Could there be an issue due to the fact there is a space and a special character in the farm name?
I.e. “M&P XenApp6”
November 18, 2010 at 7:35 pm #19409That could be. I am not sure of the “&” symbol is supported by Citrix/MS/Wyse.
CG
November 19, 2010 at 9:51 am #19411I can confirm that, now I have created a new farm with a different name (no special characters) the Wyse is connecting properly.
How frustrating!
Many thanks for your help ConfGen.
Giles
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