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ConfGen.
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February 24, 2021 at 8:21 pm #82545
Hi Everyone,
I am having a very strange issue with Wyse Thin OS – It seems to be randomly muting the audio devices (Jabra Speak 410, Speak 510 and Plantronics USB Headsets). I can’t see any pattern to it but all users on 200+ thin clients are reporting it happening several times a day. After a reboot, the device is unmuted. I have also seen it happen when I am working and the mute light will randomly turn on for my Jabra Speak. These devices are listed as supported and I have seen it happen on several versions of ThinOS.
Has anyone experienced this or have any idea what I am doing wrong?
I have added some audio settings to disable mute to my WMS config but it hasn’t made a difference.
ThinOS versions that have this issue are 8.6_206, 8.6_412, 8.6_511 and 8.6_606. I have included my config below. Any help is greatly appreciated.
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DefaultUser=”” DefaultDomain=**Domain**
TimeZone=”GMT” ManualOverride=Yes TimeZoneName=”GMT” daylight=No
Signon=Yes SaveLastDomainUser=yes LastUserName=Yes
TimeServer=**IP** DateFormat=dd/mm/yyyy TimeFormat=”24-hour format”
DisableDomain=Yes
EnableGKey=No
PlatformConfig=All EncryptFS=Yes
WDMService=No QuickMode=Yes
ThinPrintEnable=No
MaxVNCD=No
FastDisconnect=No
AddCert=remote.**domain**.co.uk.pfx password=**Password**
AdminMode=Yes Username=**username** Password=**PW ShowAdmin=Yes
Privilege=none EnableTrace=No LockDown=No ShowDisplaySettings=No EnableKeyboardMouseSettings=No DisableChangeDateTime=No
SignOn=Yes ExpireTime=0 RequireSmartCard=No SCRemovalBehavior=0 IconGroupStyle=Default DisableGuest=Yes
MaxVNCD=1 VNCD_8bits=No VNCD_Zlib=No
VNCPrompt=no reject=10 ViewOnly=No ActiveVisible=No
VncPassword=**PW
SecurityPolicy=warning SecuredNetworkProtocol=No TLSMinVersion=1 TLSMaxVersion=3 DNSFileServerDiscover=Yes TLSCheckCN=Yes
DeskColor=#a80011
AutoSignoff=2 Shutdown=no Reboot=no
ShutdownCounter=0
desktop=”Wallpaper.jpg” layout=Stretch
FormURL=”Wyse Logon.jpg”
SysMode=VDI Toolbardisablemouse=yes Toolbardelay=0 toolbarautoquit=Yes Toolbar_no_conmgr=Yes Toolbardisablehotkey=Yes ToolbarEnableOneSession=No toolbarstay=1 toolbarclick=No ToolBarAutoQuit=Yes EnableLogonMainMenu=No
CustomInfo=yes location=”**Location***” contact=**email custom1=”” custom2=”” custom3=””
AutoLoad=1 VerifySignature=yes
ConnectionBroker=MICROSOFT \
host=https:*FQDN AutoConnectList=””
SessionConfig=all \
unmapprinters=no unmapserials=no smartcards=no disablesound=no mapdisks=yes disksreadonly=no unmapusb=no VUSB_DISKS=yes VUSB_AUDIO=no VUSB_PRINTER=yes VUSB_VIDEO=yes MultiMonitor=yes FullScreen=yes ondesktop=all
Reconnect=0
NoReducer=yes
LowBand=no
FastDisconnect=no
DEVICE_SECURITY=No
SessionConfig=rdp \
EnableNLA=yes EnableRecord=yes ForceUpdatedNLA=no EnableRFX=yes EnableTSMM=yes ForceSpan=no enablegfx=yes EnableUDP=yes EnableVOR=yes USBRedirection=rdp defaultcolor=2 MaxBmpCache=1024 RDPScreenAlign4=no AutoDetectNetwork=yes EnableRdpH264=yes
KeyboardLayout=Uk Charset=ISO-8859-1
Device=keyboard \
repeatdelay=2 repeatrate=1
KeySequence=yes Ctrl+Alt+Del=no Ctrl+Alt+Up=no Ctrl+Alt+Down=no Ctrl+Alt+Left=yes Ctrl+Alt+Right=no Win+L=yes Alt+Tab=no
AutoPower=no
Locale=us load=no
MirrorFileServer=yes
TerminalName=$DNS reboot=yes
Inactive=0 NoSessionTimer=0
WDAService=yes \
enableReminder=no
EnableLocal=no HideDefault=yes
SessionConfig=RDP TSGWEnable=no
SignOn=yes EnableMessage=no
Sleep=0
Device=audio volume=high mute=0 mic_mute=no
NoGlobalIni=YesEnableLocal=yes
Also – sorry for the long post!
February 25, 2021 at 11:39 am #82994Is there anything in the ThinOS eventlog at the time when the audio device gets muted?
BTW, you have two lines with SignOn=yes in your config. You could consolidate them.
CG
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