Wyse 3040 – Randomly Muting Audio

Hi Everyone,

I am having a very strange issue with Wyse Thin OS – It seems to be randomly muting the audio devices (Jabra Speak 410, Speak 510 and Plantronics USB Headsets). I can’t see any pattern to it but all users on 200+ thin clients are reporting it happening several times a day. After a reboot, the device is unmuted. I have also seen it happen when I am working and the mute light will randomly turn on for my Jabra Speak. These devices are listed as supported and I have seen it happen on several versions of ThinOS.

Has anyone experienced this or have any idea what I am doing wrong?

I have added some audio settings to disable mute to my WMS config but it hasn’t made a difference.

ThinOS versions that have this issue are 8.6_206, 8.6_412, 8.6_511 and 8.6_606. I have included my config below. Any help is greatly appreciated.

******

DefaultUser=”” DefaultDomain=**Domain**

TimeZone=”GMT” ManualOverride=Yes TimeZoneName=”GMT” daylight=No

Signon=Yes SaveLastDomainUser=yes LastUserName=Yes

TimeServer=**IP** DateFormat=dd/mm/yyyy TimeFormat=”24-hour format”

DisableDomain=Yes

EnableGKey=No

PlatformConfig=All EncryptFS=Yes

WDMService=No QuickMode=Yes

ThinPrintEnable=No

MaxVNCD=No

FastDisconnect=No

AddCert=remote.**domain**.co.uk.pfx password=**Password**

AdminMode=Yes Username=**username** Password=**PW ShowAdmin=Yes

Privilege=none EnableTrace=No LockDown=No ShowDisplaySettings=No EnableKeyboardMouseSettings=No DisableChangeDateTime=No

SignOn=Yes ExpireTime=0 RequireSmartCard=No SCRemovalBehavior=0 IconGroupStyle=Default DisableGuest=Yes

MaxVNCD=1 VNCD_8bits=No VNCD_Zlib=No

VNCPrompt=no reject=10 ViewOnly=No ActiveVisible=No

VncPassword=**PW

SecurityPolicy=warning SecuredNetworkProtocol=No TLSMinVersion=1 TLSMaxVersion=3 DNSFileServerDiscover=Yes TLSCheckCN=Yes

DeskColor=#a80011

AutoSignoff=2 Shutdown=no Reboot=no

ShutdownCounter=0

desktop=”Wallpaper.jpg” layout=Stretch

FormURL=”Wyse Logon.jpg”

SysMode=VDI Toolbardisablemouse=yes Toolbardelay=0 toolbarautoquit=Yes Toolbar_no_conmgr=Yes Toolbardisablehotkey=Yes ToolbarEnableOneSession=No toolbarstay=1 toolbarclick=No ToolBarAutoQuit=Yes EnableLogonMainMenu=No

CustomInfo=yes location=”**Location***” contact=**email custom1=”” custom2=”” custom3=””

AutoLoad=1 VerifySignature=yes

ConnectionBroker=MICROSOFT \

host=https:*FQDN AutoConnectList=””

SessionConfig=all \

unmapprinters=no unmapserials=no smartcards=no disablesound=no mapdisks=yes disksreadonly=no unmapusb=no VUSB_DISKS=yes VUSB_AUDIO=no VUSB_PRINTER=yes VUSB_VIDEO=yes MultiMonitor=yes FullScreen=yes ondesktop=all

Reconnect=0

NoReducer=yes

LowBand=no

FastDisconnect=no

DEVICE_SECURITY=No

SessionConfig=rdp \

EnableNLA=yes EnableRecord=yes ForceUpdatedNLA=no EnableRFX=yes EnableTSMM=yes ForceSpan=no enablegfx=yes EnableUDP=yes EnableVOR=yes USBRedirection=rdp defaultcolor=2 MaxBmpCache=1024 RDPScreenAlign4=no AutoDetectNetwork=yes EnableRdpH264=yes

KeyboardLayout=Uk Charset=ISO-8859-1

Device=keyboard \

repeatdelay=2 repeatrate=1

KeySequence=yes Ctrl+Alt+Del=no Ctrl+Alt+Up=no Ctrl+Alt+Down=no Ctrl+Alt+Left=yes Ctrl+Alt+Right=no Win+L=yes Alt+Tab=no

AutoPower=no

Locale=us load=no

MirrorFileServer=yes

TerminalName=$DNS reboot=yes

Inactive=0 NoSessionTimer=0

WDAService=yes \

enableReminder=no

EnableLocal=no HideDefault=yes

SessionConfig=RDP TSGWEnable=no

SignOn=yes EnableMessage=no

Sleep=0

Device=audio volume=high mute=0 mic_mute=no

NoGlobalIni=YesEnableLocal=yes

 

Also – sorry for the long post!