We have the same problem *sometimes*. K+B are working fine untill the logon reachs “welcome”.
For us it happens only on our Windows Server 2012 R2 Citrix environment and not on our Server 2019 environment (both 1912 CU2).
We noticed that the problem accured always if the update path was the following:
8.6 (fresh out of box) -> 9.0 -> 9.1
If we flash the broken clients with the 9.1 merlin image the problem is gone. If we upgrade directly from 8.6 to 9.1 too.
Occasionally users still report the issue but a reboot usually fix it.
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