Matti

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  • June 28, 2019 at 12:04 pm in reply to: no mouse pointer in 8.6_024 #50130
    Matti
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    Hi

    We have a similar issue after upgrading from 8.5_B009 to 8.6_024. When users launch their Citrix session (not double hop as OP describes) from a Wyse client, the cursor is not visible in s<span style=”text-decoration: underline;”>ingle line textfields</span> such as the Outlook subject, username fields in the browsers Chrome & IE, …

    We’re sure the issue is related to the firmware upgrade. Our master image has not been updated lately, no policies have been changed. Only our Wyse clients with the 8.6_024 firmware seem to suffer from this and the issue is gone after reverting back to 8.5_B009

    When connecting to the same session from a thick client (Dell Latitude laptop), the issue is also not there.

    We’re using a mix of Dell Wyse 3030LT and 3040 clients (both none-PCoIP and none-WiFi). Both devices have this issue.

    Env:

    Citrix VDA 7.15 CU3 on Windows Server 2008 R2 Enterprise & Windows Server 2016 Standard

     

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