C10LE “Failed to change the password”

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  • February 24, 2011 at 12:14 pm #6469
    gilesv
    Member
    • Total Post: 13
    • Regular Joe
    • ★★

    Hi,

    I was having an issue recently with the C10LE not prompting users to change their passwords once they had expired. I have fixed this with the latest firmware, 7.0.1_13

    The users now receive the prompt and can enter a new password. However, when they do so, after 1-2 minutes they receive the message “Failed to change the password” and are unable to log in.

    The Web interface PNAgent authentication is set to Prompt. The password settings are for users to be able to change the password by contacting the domain controller.

    Does anyone have an idea what could be causing this?

    Thanks in advance,
    Giles

    February 24, 2011 at 4:17 pm #20100
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Can you test this setting?

    CG

    February 25, 2011 at 10:42 am #20109
    gilesv
    Member
    • Total Post: 13
    • Regular Joe
    • ★★

    That worked perfectly.

    Thank you very much

    November 8, 2011 at 3:18 pm #21332
    Ostrea
    Member
    • Total Post: 1
    • Newbie
    • ★

    Hi,

    I have this same issue with V10L. I have done all settings in PNAgent similar as shown in the picture. However, no succes. Users are still not prompted for changing their password after it expiration.

    Do you have any further suggestions what might be the cause?
    Kind regards,

    Semmo

    November 10, 2011 at 4:02 pm #21339
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Which firmware are you using? Post your wnos.ini.

    CG

    August 20, 2018 at 10:12 am #47484
    ITslave
    Participant
    • Total Post: 7
    • Newbie
    • ★

    Hello folks.

    having the same problem when user password is expired that pw change fails. Could you repost the settings? Using Firmware 8.5.18 and Thin Client 5010

     

    BG

    August 21, 2018 at 4:25 pm #47490
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Are you also using Citrix backend?
    If yes, download “Password Change In A Citrix Environment” from the Downloads.

    CG

    August 22, 2018 at 7:00 am #47500
    ITslave
    Participant
    • Total Post: 7
    • Newbie
    • ★

    No I´m using session based RDS 2016.

    August 22, 2018 at 2:21 pm #47501
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Then your only option is to use SignOn=NTLM.
    Check the PDF “Changing expired password”

    CG

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