Thanks for the reply CG. It’s good to know the INI is fine.
Yes I can confirm the old splitter cable works ok. We have many different models of monitor out there so I may have to do some testing with different monitors and even different VGA cables to try and determine if it is a DDC issue. Thanks for the tip.
I have also just noticed all of these devices have been deployed with an associated INC file in the following format.
————–
Dualhead=Yes
Resolution=1920×1080 Refresh=60
DeskColor=”255 255 255″
DesktopColorDepth=32
Exit=all
————–
I noticed in the generated INI there is a note to use “Resolution=DCC Refresh=” if the firmware is below 7.0.1_13, which our production firmware no longer is. Could these settings be causing any issue? These INC files are used to customise the resolution for users who struggle to read at the default resolution.
Thanks
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