X90L XPE Laptops having wireless network problems

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  • #5620
    nickhopkins
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    • Regular Joe
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    Hi,

    We have about 30 X90L TC laptops and we’re having a real nightmare with them with regards to them finding wireless networks.

    They generally all work ok out of the box, and can find our corporate wireless as well as any surrounding ones, but invariably after a while they stop finding any wireless networks completely. It’s not related to our wireless as it wont find any surrounding ones, and if I take it home it wont find my own one as well.

    Repairing the connection sometimes works, but rarely. Deleting the wireless LAN card from within the control panel and restarting the device does sometimes have a positive effect, but more often then not, the laptop will eventually come back to me with a recurrence of the problem.

    The wireless is defiantly turned on, and we’re running the latest firmware on the network card, 1.4.2.0.

    Has anyone else had problems like this, or know if this is an inherent problem with these laptops?

    I’ve currently got 7 that are not working, from different batches, I also have one that will not remember the WEP key, seems to me like the wireless on these is a bit shaky?

    Many Thanks

    #17476
    Garyj
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    Having the same problem here. I can have devices that have been working fine one day and the next day they connect to our Guest network and the wireless settings are gone with no way to fix it. I have been reflashing them to get them back.

    #17478
    nickhopkins
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    • Regular Joe
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    I’ve been told by WYSE tech support that using a lated image from the website and the USB image tool, might help solve my problems, I’ve got the USB tool, but am not sure exactly which file on the website is ‘the latest image’, I’m guessing it’s one of the files on this page?

    http://www.wyse.com/serviceandsupport/support/dlOraFW.asp?which=93&model=X90L%20/%20X90LE(Windows%20XPe)

    Can some one give me a pointer?

    Thanks

    #17489
    Garyj
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    • Regular Joe
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    This is what you would need for an X90L.

    http://www.wyse.com/supportdownload/9series/9X92_S664_1024.exe

    Run this file on a PC and it will extract the files.
    Using the USB Imaging Tool you can browse for the rsp file and it will add the image to the bootable USB key that it creates.

    Boot the X90L with the USB key (you may have to go into the BIOS and change the boot order to boot USB first).

    I actually started this process earlier in the week, and I have the new image installed on an X90L. But haven’t finished my config yet. I sure hope this is the fix because this has been a VERY annoying issue.

    #17491
    nickhopkins
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    • Regular Joe
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    Hi Gary,

    Thanks for that, I’ve got the image working ok now, copied it up to a laptop, set the laptop up and then copied an image off of it for all the other laptops, so far it looks hopeful, but think I’ll need to give a few more days before I can claim the problem is sorted, I do hope so though, as you say, it is VERY annoying.

    One thing I would say is, I’ve found the process can be a little unstable, on several occasions I’ve put the USB in the laptop, only to find the USB stick blank, almost as if the laptop is wiping it, so have a spare free with the image on that you can copy from just incase it starts happening to you.

    #17527
    Garyj
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    • Regular Joe
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    Yes, I am seeing the same issue with the USB key getting wiped after one use. This is the first time I have ever seen this issue.
    I am using the 1.5 version of the USB tool.

    With my previous images I used to do the “prep_4_man” utility that basically does a sysprep and has scripts that run to do some extra configuration. With the new images I decided NOT to do that anymore (since I am not adding them to a domain and only using a citrix web connection). I don’t know if it’s the new firmware, the new version of the USB tool, or that fact that I’m not doing the prep_4_man utility.

    I guess I have more testing to do…

    #17528
    Garyj
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    • Regular Joe
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    This time I pulled the USB key BEFORE pressing enter to reboot. It gave me some error messages, but the key DIDN’T get wiped.
    I used to always press enter first and pull the key when it was rebooting. Something must have changed now.

    #17531
    nickhopkins
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    • Regular Joe
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    I tend to find the USB key gets wiped less and the process works better, if I press the ESC keu when the ‘WYSE UPDATING’ splash screen first comes up, this brings a console window over the top of the splash screen, not very scientific I know, but seems to help a little bit.

    I do however have laptops that will not boot from the USB and other that will only ever wipe the key, even if I prove that there is an image on the key prior to inserting it in the laptop. For me it seems to wipe it before running the update, rather then after an update as been run.

    As such I’m going back to trying to use WDM to update laptops that wont work using the USB tool, that in itself though is throwing up some new challanges! Over to the WDM forum…….

    #17546
    Garyj
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    • Regular Joe
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    Back to using “prep_4_man” again. Devices didn’t check into WDM properly if I don’t do this step.

    We haven’t used WDM for XPe imaging because we have another product using PXE for imaging desktops. At one point I was testing PXE to WDM using a special VLAN, but never got it to work right. The USB imager works well normally, but acting a little strange right now.

    #17552
    nickhopkins
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    • Total Post: 24
    • Regular Joe
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    Whats “prep 4 man”???

    I’m having a bit of a ‘mare with WDM at the moment, as you can see from the bottom of this thread!

    http://www.freewysemonkeys.com/modules.php?name=Forums&file=viewtopic&t=5884

    #21472
    JGQ85
    Member
    • Total Post: 1
    • Newbie

    Try to set the option in Windows Explorer->Tools->Folder Options->View->”Show hidden files” and folders and uncheck “Hide protected operating system files” first.
    Try to add the folder C: WindowsSystem32MicrosoftProtectS-1-5-18User to the exclusion list next.
    The issue is related to “Windows Data Protection”.
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;309408
    http://msdn.microsoft.com/en-us/library/ms995355.aspx
    “DPAPI helps protect confidential information by using value data derived from a pseudo-random 512-bit number named a master key. Windows Server 2003 domain controllers use a 2048-bit RSA key, but only when the domain is running in domain functional level 2 or Windows Server 2003 mode. Each user account has one or more randomly generated master keys. The number of master keys depends on the age of the user’s profile. Master keys are renewed at regular intervals. By default, this value is every 90 days.”

    —Sergey

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