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We have an issue in our organization that has started to occur more frequently. Users have been reporting that around lunch time, when they come back that some of the monitors have the log-in screen blown up to a larger scale. We have tested badging in after this and they stay at this distorted resolution. We know that disconnecting the display port from the monitor and reconnecting will resolve the issue immediately, for a time but the problem will re-occur later. Restarting the thin client will also temporarily resolve, but these are band-aid fixes — and the issue seems to be spreading.
Initially this started occurring when we were on 9.1.6 but we upgraded to 9.4.1 and the issue has become more widespread, some users reporting it occurring around the same time everyday. We tried upgrading some to 9.4.2 but that did not seem to stop the problem.
The monitors are connected via display port, they could be 19″ up to 24″, depending on where or what department. Under Peripheral Management > monitor > Monitor resolution the setting is DDC.
We are kind of at a loss as to figuring out what could be causing this and what the resolution (besides reconnecting the monitor or rebooting the thin client) is.
Has anyone seen this? Thanks for your help!
This happens with our Wyse 3040’s also running different versions of 9.x. I don’t think the 3040’s have had any BIOS updates in ages. Still 1.2.5
I’m having this issue as well since 9.4 with my 3040:s and we have BIOS 1.2.5 on all machines.
Do you have the screensaver set to turnoff monitor?
You can try setting the screensaver to disabled or to something else then turnoff monitor.
We don’t have any screen savers enabled.
Has anyone opened a ticket with Dell about this?
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