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We’re currently upgrading all of our WYSE devices from ThinOS 8.6 to 9.1. Users connect to VMware Horizon (v.7.10.2) to launch their VDI. We use WMS cloud (3.1.1) to managed all devices, settings, policies, etc.
We noticed that users that let their AD passwords expire are unable to login and don’t have the option to change to new password. They have to call the help desk to change the password and deselect “Allow users to change password at next logon” in ADUC. This is the workaround for now.
Anyone else having this issue? I’ve submitted an SR to Dell Support but no resolutions thus far.
Also wanted to mention, this worked in ThinOS 8.6.
Yikes, haven’t ran into this yet, but another show stopper for the half baked 9.1.
I know this isn’t helpful but I can testify it does work with other platforms.
On-prem, WMS 3.1
ThinOS 9.1
Citrix XenDesktop 7.15 LTSR VDI w/ Workspace enabled
I hope this gets resolved for you as I understand the importance.
mtnbikeninja, what ThinOS desktop layout are you running? Modern or classic? Try to switch.
CG
Thanks everyone for the replies! I continue to work with Dell Support on this one. They are saying that they can’t reproduce it and the only difference is their AD servers are on OS version Windows 2012 and ours on on 2016.
confgen, I did make the switch from modern to classic but I’m still not receiving a prompt to change my password. Just receiving login failed. Thanks for suggestion!
I have tested this in my lab today.
It works perfectly fine.Windows 2016 AD Controller
Windows 2012R2 Horizon 7 BrokerCG
Did anyone ever find a solution for this? I’m still seeing the same thing on 9.1.2101. Still working in 8.6.
I heard from my Dell rep the other day. The new ThinOS firmware that should be released around July 15th has this fix.
Thanks for the quick reply. Looking forward to several other fixes then too. Good luck!
Has anyone found a sure fix for this issue. We are having an issue also with 9.1.3129 and expiring passwords Currenlty we have an installed base of both 7010s on 8.5.012 and 5070s on 8.6.013 and they are able to change password, just fine, has worked for may years. But 9x is not working. Our domain controllers are 2 servers on Server 2012 and 2 servers on Server 2016 and admin says our functional level is 2012R2. Can anyone shed light on a fix, previously i think i worked with our Citrix admins to set settings on the Citrix storefront which enabled this to work. 9x does not seem to be using the same settings. Have tried the setting under 9x policies>Session setting and Password Expiry , did not have any effect. Thanks for any guidance!!
Screenshot is of 5070 on 8x firmware and how it works to change password , before user logs in.
Ours ended up being a misconfiguration on one of our 3 netscalers. Was resolved by our citrix admins. FWIW, we had to set up a separate store as well for 9.x because it wouldn’t use RSA correctly.
For us, upgrading to ThinOS 9.1.5067 fixed the issue. No changes needed on our backend infrastructure.
Have tried the 9.1.5067 on a 5070 in my environment and did not seem to fix the issue, unless there is an additional setting that’s required. We have both 7010 and 5070 devices on 8.x firmware and they work fine with expired passwords. So the backend servers etc seems to be setup fine, just the thin client 9x firmware that’s not working.
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