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Hello,
We´re installed FW 8.5 to out DELL WYSE 5010 (D10D) thin clients when it was released. After that we have lot´s of problems with users, because they are disconnected from RDP server. It takes 2-5 minutes when our Win2016 gateway server disconnect them while they are log in. We´re using WMS 1.1 configuration. With 8.4_112 Firmware everything works fine. Can you help me with that ?
Here you can see logs from our gateway:
Here is our WMS configuration for now:
Security
22 items configured
Privilege level : High
Enable Gkey reset : Yes
Enable Trace : No
Enable VNC : Yes
VNC Password : ••••••
Prompt user on start : Yes
Query user timeout : 10
Prompt user on end : No
View only : No
Force 8bit : No
Certificates : ***********
Allow lockdown : Yes
Require domain login : Yes
Disable guest users : No
Require reentering password : No
Require smartcard : No
Encrypt local flash : No
Disable WDM Service : No
Disable ThinPrint Service : No
Disable VNC Shadowing : No
Fast Disconnect Key : No
Auto-install Certificates : Yes___________________________________
Visual Experience
9 items configured
Classic Desktop vs Zero Launchpad : Zero Launchpad
Action after All Sessions Exit : None
Enable Zero toolbar activation in left margin : On Mouseover after specified seconds
Number of seconds before toolbar is activated : No delay
Disable Home Icon : No
Toolbar Disable Mouse : Yes
Desktop Wallpaper : No
Company Logo : No
EULA at login : No___________________________________
Firmware Upgrade
4 items configured
Firmware Update Logic : Any different firmware
5010 : ZD10_wnos-8.4_112
Skip Local Firmware Check (See warning in description) : Yes
Disable Live Upgrade : Yes___________________________________
Advanced
9 items configured
Line 1 : DomainList=”******”
Line 2 : Language=Cz Charset=ISO-8859-2
Line 3 : LanguageBar=yes Language=CZ
Line 4 : Inactive=120
Line 5 : TimeServer=*********
Line 6 : TimeZone=’GMT + 01:00′ ManualOverride=yes Daylight=yes Start=030507 End=100507 TimeZoneName=”Central Europe Standard Time” DayLightName=”Central Europe Daylight Time”
Line 7 : SysMode=VDI toolbardisablemouse=yes ToolbarEnableOneSession=yes
Line 8 : SessionConfig=RDP EnableNLA=yes ForceSpan=no EnableRecord=yes USBRedirection=RDP
No Global INI : No___________________________________
Select Broker : Microsoft
Broker Server : https://***********
Default color depth for connections : 32-bit
Manually define direct RDP connections : No
Configure TS Gateway : No
Font Smoothing : No
Advanced RDP protocol features : No
Printers : Yes
Serials : Yes
SmartCards : Yes
Sound : Yes
Enable USB storage disks : No
Enable USB Redirection : Yes, redirect all USB devices
Mouse queue timer : 20
4 pixel Aligned Session Width : NoThank you
Hi crawn,
We have those exact same issues as you do with WYSE and RDS 2016 Gateways.
We use WMS 1.0 and WYSE 3040 With ThinOS 8.4_112 (production) and ThinOS 8.5_009 (test).
I don’t think the Gateway problem is related to the 8.5 release.
We see the same Gateway crash as early as 29.12.2017, long before 8.5 was released. I have registered a case with MS on this last Friday. Waiting for reponse….
When it comes to WYSE and random disconnects (for us it is from a couple of Seconds up to 20 minutes), I think this is due to UDP sessions dropping. It seems like it doesn’t happen if UDP is not eneabled in WYSE config.
Been having a case going with Dell support for a long time about the disconnects, but it is not solved yet.
Please let me know if you find any more info regarding this.
Hello,
Thank you for your information. We´ve problem only with 8.5_009, problem never occured before. I dont know if there are problems from Mircosoft or DELL side (or WMS config ?). If you´ll have any new information, please let me know.
Hi,
I’ve done some more testing. Conclusion is the same as crawn:
– Happens only when running ThinOS 8.5_*** (older Versions are not affected).
– It is not related to UDP as I first stated, Still happens when UDP is disabled.
– Not able to reproduce the problem with other devices/rdp clients.
– Easiest way I have been able to reproduce the issue is to start a Youtube video from the device and wait for the GW service to crash. Most of the time it happens within two hours.I tried installing it for Wyse 3040, but the image was bad, I reported the error to Dell so they pulled it back from Digital Locker. Waiting for new image.
The image for 5010 (D10D) looks correct, maybe you can try it crawn?
Any updates here?
Has anyone tested 8.5_012?
Can anyone try with enabled UDP AND ThinOS parameter
SessionConfig=RDP TSGWUDP=yesCG
Hello
I dont have access to digital locker now so i cant download newest firmware. But i will try that parameters
SessionConfig=RDP TSGWUDP=yes
at FW 8.5_009 and let you know.
Can i write it into 1 line like this ?
SessionConfig=RDP TSGWUDP=yes EnableNLA=yes ForceSpan=no EnableRecord=yes USBRedirection=RDP
Hi,
I have tried with 8.5_012 and TSGWUDP=yes.
The problem is still there.
I started a test yesterday, service crashed 4 times yesterday after 10 minutes, 23 minutes, 65 minutes and 133 minutes. After that it was stable for almost 25 hours until it crashed again recently.
johhen
Hi,
I´m setting up a test rds farm and are facing the same problems with 5010 Thin Clients..
We´ve tried with 8.5_009 and
SessionConfig=RDP TSGWUDP=yes EnableNLA=yes ForceSpan=no EnableRecord=yes USBRedirection=RDP
It worked for a while, but since friday its happening again that gateway server service crashes.
Hi ConfGen,
Thats great news, when do you think the release with this fix is ready for download?
johhen
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