Wyse 3040 Thinos changes hostname back to default

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  • #53450
    schurmb
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    Hi,

    We noticed that some of our 3040 thin clients changed their hostnames back to the default ones (WT…).

    The thin clients are running firmware 8.5_024 and the WMS server is 1.2.

    After checking the Events in WMS i noticed following entry:

    10/27/20Device WT6c2b595f62a9 was re-registered to group xxx at 10/27/20 6:23:48 AM.

     

    The device seems to re-register with the group.

    Could this cause the rename of the hostname?

    Why could this happen?

    Regards

    #53463
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
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    When a client is moved to another group it is doing a factory reset. This resets the terminalname.
    You should upgrade WMS as I think this was modified in a later release.

    CG

    #53465
    schurmb
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    Hi,

    The thin client wasen’t moved to another group.

    It seems to re-register with the group that it was already member of.

     

     

    #53466
    ConfGen
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    • Jedi Master
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    But this looks like a move to WMS.
    And again, update your WMS server

    CG

    #107025
    pascal84
    Participant
    • Total Post: 6
    • Newbie

    Was there a solution for this thread?

    Having the same issues but can’t be the server version now because we’re running the current version

    #107029
    vinz
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    Hi,

    If your Thin CLients are in ThinOS 9.1.4xxx or 9.1.5xxx, then that’s a known bug.

    I hope DELL will resolve that in the next ThinOS release…

    #107112
    jqmconsulting
    Participant
    • Total Post: 9
    • Regular Joe
    • ★★

    Hi,

    We have the same problem with our 3040’s and 9.1.5067 – very frustrating!

    So there a ticket created with Dell regarding this?

    #107113
    vinz
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    Hi,

    I think so, regarding this topic and the message by Chris S : https://technicalhelp.de/topic/wyse-3040-5070-thinos-9-1-1131-to-9-1-5067/

     

    #107118
    jqmconsulting
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    • Regular Joe
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    Hi,

    Ok, thank you!
    This case does not exactly match my issue, unfortunately.

    For me, the WYSE client (3040 or 5070) with ThinOS 9.1.5067 revert back to the factory default hostname after reboot, even though I do not move it from the policy group that is assigned by means of DHCP. The only thing I do is to assign a new hostname in WMS.

    Has anyone else experienced this?

    #107119
    vinz
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    Hi,

    Yeah, that’s exactly my issue too…

    I talked about it the day ThinOS 9.1.4234 was released : https://technicalhelp.de/topic/new-thinos-9-1-4234-issues/

     

    #107121
    Ihuru
    Participant
    • Total Post: 24
    • Regular Joe
    • ★★

    I also have this problem with 9.1.5067

    #107134
    Ihuru
    Participant
    • Total Post: 24
    • Regular Joe
    • ★★

    With this setting the name will not be deleted.
    The test with repeated logging in and shutting down again confirm this

    #107137
    vinz
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    Wow that seems to work !

    Tested with one 3040 with ThinOS 9.1.5067, 2 reboot and my custom device name is still there. I will try with other devices…

    Big thank you for the tips !

    #107140
    jqmconsulting
    Participant
    • Total Post: 9
    • Regular Joe
    • ★★

    Yes, same result here! Thanks!

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