WYSE 3040 ThinOS 9.1 Webcam redirection issues

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  • #62860
    peters1994
    Participant
    • Total Post: 5
    • Newbie

    Hi,

    We are testing a couple of WYSE 3040’s on ThinOs 9.1 and WMS 3.1, so far so good, except can’t get Webcam redirection to work from RDP sessions, to clarify, this is from the WYSE 3040 to a Windows 10 physical workstation/Virtual workstation.

    The webcam works fine locally on the WYSE 3040, when I go to peripherals and preview the webcam it displays fine, but as soon as I launch an RDP session, the webcam will not redirect to the RDP session.

    Webcam is a C930e, from my understanding this is a supported webcam so shouldn’t even need to bother with USB redirection?

    Some screenshots of the configuration, it is very basic as I’m a little confused what else I need to do..

     

     

    When I attempt to RDP a Windows 10 machine I get the following in the event log

     

    [RDP] connecting to “MACHINE”
    [RDP] CONNECTED
    WVD H264/AVC has been bypassed

     

    Launching Teams on the Windows 10 machine, for speaker and Microphone I see “Remote Audio” but for Camera I get nothing

     

    Hoping someone can guide me, thanks.

    #62861
    peters1994
    Participant
    • Total Post: 5
    • Newbie

     

     

     

    I use No Broker type, and I have installed the MICROSOFT WVD 1.0.1060 package for RDP to work

    #63114
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    What is this Force Redirect used for?

    CG

    #63428
    peters1994
    Participant
    • Total Post: 5
    • Newbie

    To force redirect the USB from the WYSE to the RDP session but I’m starting to feel it’s not required as the webcam is recognized when it either gets plugged in or removed, just not passing through the RDP session when connecting.

    #67873
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Yes, remove that ForceRedirect

    CG

    #105238
    zoidi
    Participant
    • Total Post: 6
    • Newbie

    Hi,

    was there ever a solution for this problem? We have the exact same issue, the webcam is not redirected. It is a standard Logitech USB Webcam. We want to use it in Windows Virtual Desktop and we are using a Dell 3040 with ThinOS 9.1 and WVD Package 1086.

    Thank you very much in advance.

    Sascha

    #105249
    lolix
    Participant
    • Total Post: 272
    • Jacked into The Matrix
    • ★★★★★★

    Hi,

    As flabbergasting as it sounds, ThinOS 9.1 has currently no RemoteFX at all (low level redirection) and no regular (High level) RDP redirection for camera…

    ThinOS 8 has no regular (High level) redirection for camera but has RemoteFX. This is not ideal (because the raw uncompressed camera data between the Wyse and the host takes a lot of bandwidth). But it works.

    #105937
    SkyNet
    Participant
    • Total Post: 12
    • Regular Joe
    • ★★

    Hi,

    Do you have a solution ?

    Thank you

     

    #105944
    peters1994
    Participant
    • Total Post: 5
    • Newbie

    Hi,

    Little foggy on what I did to get this working as we decided to not go with WYSE but ill try recap..

    Below are the settings I used to manage how the redirection of the webcam and the headphones work

    Basically… you want to redirect the webcam from ThinOS over your RDP session to your Windows OS and you want to ensure the Headset doesn’t get redirected otherwise it won’t be able to relay the sound locally.

    By default, the WYSE will either pass all USB devices through RDP or it won’t and it will keep it local, the below has to be configured to split the redirection of USB devices.

    Created 2 USB Redirection policies, one for webcam and one for headset.

     

    My issue was WYSE passing everything through RDP or nothing at all, and I had to split that.

    Hope this helps

    #105951
    SkyNet
    Participant
    • Total Post: 12
    • Regular Joe
    • ★★

    Hi peters1994,

    Thank you for the response, but I just learned from Dell Support that ThinOs 9.1.3 is not compatible with USB redirection

    #105952
    lolix
    Participant
    • Total Post: 272
    • Jacked into The Matrix
    • ★★★★★★

    Yes peters1994’s response is astonishing. Didi it actually work through RDP ?

    If I understood well,  USB redirections (either High level or low level (RemoteFX) on ThinOS 9 basically depends on Microsoft’s JDK. No more proprietary implementation.

    If they don’t add it, our Wyse ThinClient infrastructure will die with thinOS 8, for sure.

    (I had a presentation of the Citrix client alternative. It’s not my idea of a “Thin” infrastructure…..)

    #105967
    peters1994
    Participant
    • Total Post: 5
    • Newbie

    Yes that’s right, was trying this with 9.1 but along the way after contacting WYSE support turned out it wasn’t supported in 9.1 so had to downgrade to 9.0

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