Wyse 3040 & ThinOS 9.1.3112

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #106034
    BastienA
    Participant
    • Total Post: 4
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    Hello everybody,

    Nice to meet you all, I’m coming to you as I’m getting quite desperate / out of solution regarding the upgrade of my Wyse 3040 from 8.6.807 to 9.1.3112 …

    I switched to a test pool three of my Wyse (mine and my two IT colleagues), set the firmware to 9.1.3112 and let’s go !
    Deployment is smooth, even though many restarts and take quite a long time, but deployment is working and i am able to login through my Horizon broker, so far so good !

    However I lost the connection between my WMS and Wyse, if I try to do a reboot or a query nothing will happen, Wyse won’t receive/do anything.

    Then, if I wait a bit I can see a message in the event log: “WMS Server is not in allowed list, check-in is forbidden” which is very strange, because if I do a manual restart or “validate key” the Wyse will check in with the WMS server.

    Do you know what I miss here ? I never have any issues with 8.6 and my test pool is a copy/paste of the production one.

     

    Thanks in advance for your help 🙂

    #106035
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
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    Greetings! Are you using WMS local and if so what version?

    #106036
    BastienA
    Participant
    • Total Post: 4
    • Newbie
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    Hello !

    WMS on premise with version 3.4

    #106039
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
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    Check your version again, Dell Wyse Management Suite version 3.3.1 is the latest version.

    #106046
    BastienA
    Participant
    • Total Post: 4
    • Newbie
    • ★

    My bad !

    Indeed I have version 3.3 :

    #106047
    andersstougaard
    Participant
    • Total Post: 7
    • Newbie
    • ★

    I had a similar problem but mine got mine fixed after i updated wms from version 3.0 to version 3.3.1 today. the dell 3040 on thinos 9.1 where going into idle state om wms and mqtt but got fixed when i updated wms

    #106061
    brian1020
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    • Total Post: 259
    • Jacked into The Matrix
    • ★★★★★★

    In your ThinOS 9 policy do you have the WMS group prefix, token, and server set?  There is a known bug that was supposed to only be impacting WMS public cloud (I realize you’re WMS is on-prem) on https://us1.wysemanagementsuite.com but your issue sound similar to what I experienced where post upgrade I would have to hit “validate key” to get the device to check-in.

    I had to setup my ThinOS 9 policy in WMS as below and for the server URL take off the https and just use us1.wysemanagementsuite.com, this works for me when going 8.6_807 to 9.1.3112 and also any version of 9.x to 9.1.3112

    #106063
    BastienA
    Participant
    • Total Post: 4
    • Newbie
    • ★

    Hello,

    we can close the topic !
    I followed andersstougaard recommendation and upgrade to the latest 3.3.1 (just released two days ago) and my issues is fixed !!!
    Seems like the issue was coming from WMS and not ThinOS !

    So if you have a similar issue, I highly recommend to upgrade to 3.3.1 🙂

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