WTOS 9 WMS Agent Failed To Check-In : persitence exception

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  • February 4, 2021 at 11:17 am #68547
    lolix
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    Following a motherboard change on 5070, I removed the device from WMS and I’m unable to add it

    The log says

    • Agent tries to login server
    • Agent tries to register server
    • Failed To Check-In : persitence exception.

    (BTW the motherboard change was proposed by Dell  because the power led is defect. Note that all my 5070 exhibit this problem. We can’t see if it is ON or not. The MB change did not resolve the problem. This is a front button opacity problem)

    February 4, 2021 at 5:32 pm #68730
    ConfGen
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    Have you fully removed the device?
    1. Devices tab – select device – delete
    2. Devices tab – filter for “not registered devices” – finally delete device

    CG

    February 5, 2021 at 11:54 am #69250
    lolix
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    Yes I deleted properly the device. This was the only device in there…

    I tried to change its name in the DHCP. Still not possible to validate the group key

    Is there a log or something in WMS to check what’s going on ?

    February 7, 2021 at 6:23 pm #70821
    ConfGen
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    You can enable HTTP logging on the client.
    Go to Admin Policy Tool – Services – Troubleshooting. After enabling HTTP logging, reboot the client, wait until the check-in finally failed and export the log to a USB stick from the local Troubleshooting menu.

    CG

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