WMS agent registration fail

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  • December 20, 2018 at 4:06 pm #48470
    Morbaks
    Participant
    • Total Post: 1
    • Newbie
    • ★

    Hello,

     

    I have WMS 1.3 onPremise.

    Currently we have some 3040 deployed, and it seems some of them can’t reach my WMS server.

    It’s correctly set up (DHCP and DNS record created, CA Validation on false,etc..), 98% of the other ThinOs (3040/5070) can register without any problems but those two won’t.

    I have to admit i’m running out of ideas !

    December 20, 2018 at 4:16 pm #48471
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    First of all, do not use DNS and DHCP at the same time.
    I would recommend DNS.
    Now to your issue.
    Do you see anything on the local, non-checking-in devices? Eventlog? WDA settings?
    All clients same firmware?
    Have you tried a factory reset of the affected clients?

    CG

    January 4, 2019 at 1:16 pm #48534
    MaxPrime
    Participant
    • Total Post: 3
    • Newbie
    • ★

    I’m having the same issue but with 5060/5070 win 10 IOT.  The only time they register is when you do a manual reboot. It would be a headache to manual reboot over 1000 machines…

    January 7, 2019 at 12:20 pm #48543
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Make sure you have updated the Boot Agent AND the WMS Agent on the client to the latest and greatest.

    CG

    September 18, 2019 at 3:09 pm #50772
    MHP
    Participant
    • Total Post: 9
    • Regular Joe
    • ★★

    We had this problem with 1 device, the problem was that this device was returned to Dell and a new came back with the same Serial/Tag no. and since this Serial no. was found in the WMS MongoDB it couldnt register the new device (device was deleted in the web interface) but was still in the database.

    September 20, 2019 at 9:31 am #50791
    VNad
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    • Total Post: 35
    • Frequent Flyer
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    Hi,

    MHP is right… after “unregistering” the device, it is still in the database… in order to delete it there you have to manually select the “event” (you will still see a “link” towards the device there) and once you reached the devices’ individual page, you can choose to delete it from the dropdown list…

    WMS will ask you for a justification and afterwards the “same” device (same tag, new MAC) can register..

    Regards

    Volker

    October 2, 2019 at 6:35 pm #50863
    MoPositive
    Participant
    • Total Post: 36
    • Frequent Flyer
    • ★★★

    You can also delete devices from the devices tab, just filter on unregistered devices and select the one you want to delete, the option will be in the More Actions dropdown.

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