UDP keepalive time out

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  • #43467
    hmbay
    Participant
    • Total Post: 5
    • Newbie

    I have 5 thin client users that I’m using to test connecting to Server 2016 RDS. The 4 users that are using WYSE C10LE clients have randomly gotten disconnected. When I check the logs I see “UDP keepalive time out”. This coincides with an event on the server that shows a client disconnect. The users are able to login and reconnect to their session if they within the 5 minute window that allows for re connection to an existing session. The user that is using a T10 client has never been disconnected. I don’t have any keep alive settings configured on the server or on the thin clients. Should I configure a keep alive setting?

    I’ve tested switching a C10 user to connect via wireless and they have had no disconnects. What is different?

    All of our other thin clients connect to Server 2008 R2 RDS hosts which only use TCP not UDP. I want to take advantage of the UDP to support better video playback.

    All of our clients were recently updated to 8.3_014

    ;*************************************************************
    ;* General 1 *
    ;*************************************************************

    autoload=2
    AdminMode=yes Username=oprime Password=rollout
    Privilege=Low HideConnectionManager=yes

    ;*************************************************************
    ;* Display *
    ;*************************************************************

    DeskColor=”255 255 255″
    Desktop=wallpaper.bmp Layout=Center
    Dualhead=yes ManualOverride=yes Mainscreen=1 Orientation=hort Taskbar=mainscreen MonitorAutoDetect=yes

    ;*************************************************************
    ;* Time *
    ;*************************************************************

    Timeserver=172.20.0.4 Timeformat=”12-hour format” Dateformat=mm/dd/yyyy
    TimeZone=’GMT – 05:00′ ManualOverride=yes Daylight=yes Start=030207 End=110107

    ;*************************************************************
    ;* Network *
    ;*************************************************************

    ; If you are using a version of WTOS code < 7.1_133 please use:
    ; RapportDisable= instead of WDMService=
    WDMService=Yes DHCPinform=yes SecurityMode=Low
    SignOn=No
    MaxVNCD=1
    VncPassword=”Password.1″
    VncPrompt=No Accept=10 ActiveVisible=yes

    ;*************************************************************
    ;* Services *
    ;*************************************************************

    Service=SNMPD disable=yes
    Service=ThinPrint disable=yes
    Service=VDA disable=yes

    ;*************************************************************
    ;* General Session *
    ;*************************************************************

    SessionConfig=ALL Fullscreen=yes Resolution=default

    ;*************************************************************
    ;* General 2 Special *
    ;*************************************************************

    Include=$mac.ini

    ;*************************************************************
    ;* RDP *
    ;*************************************************************

    SessionConfig=RDP DefaultColor=0 EnableNLA=no EnableGFX=yes

    ;————————————————————-
    ;- RDP Session 1 –
    ;- Each line but the last must end with a ‘\’ –
    ;————————————————————-

    CONNECT=RDP \
    Host=RDS \
    Description=”H&M Bay” \
    Icon=icon.bmp \
    AutoConnect=yes \
    Colors=true \
    Fullscreen=yes \
    UniSession=yes \
    Resolution=default \
    Domainname=hmbaylan \
    Logon_Mode=Prompt \
    LocalCopy=no

    #43476
    hmbay
    Participant
    • Total Post: 5
    • Newbie

    I’ve tried adding a keepalive setting and it did not stop the disconnects. Why would the C10 clients disconnect over Ethernet, but not over wireless? Why isn’t the T10 disconnecting over Ethernet?

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