Tagged: ThinOS 9 Wyse 3040 Virtual Apps
January 7, 2022 at 12:06 pm #106924
We’ve had a strange issue with applications randomly being duplicated (or double-paned). The issue is inconsistent and usually doesn’t last more than a few seconds. Sometimes the doubled window in the background will flash in and out. This is happening with Wyse 3040 devices running ThinOS 9.1_5067. The issue has been happening with all versions of ThinOS 9 – we’ve not had this issue with ThinOS 8.January 18, 2022 at 3:43 pm #106981
Here are some further issues my users have documented:
“When I type, it will randomly stop accepting my keystrokes and then pick up about 2-5 characters later. This makes it difficult to enter a password correctly and everything else. I’ve noticed it occurs most often if I select a spot with
the cursor to begin typing. It also happens when I’m selecting an area to copy and paste, then if I use my CTRL+C to copy after selecting the section, the shortcuts don’t work until I wait for a count of 5.
Next issue, occasionally I’ve been getting duplicate screens in excel or word. I’ve also had issues when I open another spreadsheet that it won’t let me see behind the spreadsheet that is already open. I cannot drag the spreadsheet anywhere.
If I minimize, then I can get to the 2nd spreadsheet.
Finally, when I went to drag a Chrome window from my 2nd screen to my 1st, it sort of chopped up the window into pieces. I tried to take a snip of the issue but now the snip would only show the top right quadrant
of my screen. I can’t click anywhere on the window to get it to reset. I used the task bar to minimize and then maximize, but the window is still chopped up. I had to close the window by using the task bar to get it to reset.”
Any seen similar issues?January 19, 2022 at 11:19 am #106989
Here is a better screenshot of duplicated windowsMay 25, 2022 at 4:50 pm #107625Jim LathanKeymaster
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- Jacked into The Matrix
Were you ever able to get this issue fixed? We’re currently experiencing the same thing.May 25, 2022 at 6:09 pm #107626
Nope. I reached out to Dell Wyse support on it, but they were no help. They wanted logs/and a video recording while it is happening. The issue is totally random and intermittent, so I’m not ever able to get all the info they request at one time.
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