ThinOS 9 Citrix Virtual Apps Duplicated Windows

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  • #106924
    nstaab
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    We’ve had a strange issue with applications randomly being duplicated (or double-paned). The issue is inconsistent and usually doesn’t last more than a few seconds. Sometimes the doubled window in the background will flash in and out. This is happening with Wyse 3040 devices running ThinOS 9.1_5067. The issue has been happening with all versions of ThinOS 9 – we’ve not had this issue with ThinOS 8.

    Application duplication

    #106981
    nstaab
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    Here are some further issues my users have documented:

    “When I type, it will randomly stop accepting my keystrokes and then pick up about 2-5 characters later. This makes it difficult to enter a password correctly and everything else.  I’ve noticed it occurs most often if I select a spot with
    the cursor to begin typing. It also happens when I’m selecting an area to copy and paste, then if I use my CTRL+C to copy after selecting the section, the shortcuts don’t work until I wait for a count of 5.

     

    Next issue, occasionally I’ve been getting duplicate screens in excel or word.  I’ve also had issues when I open another spreadsheet that it won’t let me see behind the spreadsheet that is already open.  I cannot drag the spreadsheet anywhere.
    If I minimize, then I can get to the 2nd spreadsheet.

     

    Finally, when I went to drag a Chrome window from my 2nd screen to my 1st, it sort of chopped up the window into pieces.  I tried to take a snip of the issue but now the snip would only show the top right quadrant
    of my screen. I can’t click anywhere on the window to get it to reset.  I used the task bar to minimize and then maximize, but the window is still chopped up.  I had to close the window by using the task bar to get it to reset.”

    Any seen similar issues?

     

     

    #106989
    nstaab
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    Here is a better screenshot of duplicated windows Duplication

    #107625
    Jim Lathan
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    Were you ever able to get this issue fixed? We’re currently experiencing the same thing.

    #107626
    nstaab
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    Nope. I reached out to Dell Wyse support on it, but they were no help. They wanted logs/and a video recording while it is happening. The issue is totally random and intermittent, so I’m not ever able to get all the info they request at one time.

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