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I have upgraded some Wyse 5070 thin clients from ThinOS 8.6 to 9.1 recently and I’m running into an issue where I have to enter the password twice to log in.
It first asks for the Citrix Gateway password, prompts for DUO MFA, and then I have to enter the Storefront password to get logged in.
My setup was working fine with ThinOS 8.6. It usually just passes the credentials from gateway right through to the storefront.
Any ideas?
Thank you!
Josh
Hi,
Same problem for us. The only workaround (known to me) is to change the URL to the Storefront URL or disable the use of beacons in the wms configuration. If you disable the beacons, please keep in mind that all connections are going through the netscaler, which might be a limitation because netscaler license throughput.
I am not happy with that.
Best Regards
TL
Hi Toby,
Thanks for the suggestion!
Disabling beacons did the trick for us. This works OK for how our environment is set up.
Thanks,
Josh
Hi,
Same problem for us.
We are in a test environnement, to implement the 2 factor authentication with RSA passcode.
All my 5470 mobile thin client are upgraded to ThinOS 9.1.2101, and when we logged in, we are first prompt with the Citrix ADC Netscaler login/password/passcode, then we have to enter again the login/password for the Storefront.
I test with a brand new Wyse 3040 in ThinOS 8.6, and the credentials are asked just once !
I can’t see what parameter to change in the ThinOS 9.x policy in my WMS 3.2
I don’t want all my connections going through the Netscaler, so I don’t want to disable beacons.
Any idea ? Is this a ThinOS 9 issue ?
Thanx
Yes, this happens not with ThinOS 8.
Could you test with a Ubuntu PC and CWA?CG
Hi,
I don’t have any Ubuntu PC, sorry !
I tried with a Windows 10 PC and Citrix Workspace App 2103 :
– launching directly the Citrix App : authentication twice 🙁
– with a web browser : only the gateway authentication ! 🙂
I’m a bit lost…
I’ve also send an email to my Dell IT Contact regarding this issue…
Thank you for your interest !
Hi
Any news about this issue ?
Or can we expect a new ThinOS 9 firmware from Dell soon ?
Thank you
Hi,
Unfortunately, the problem is still there with ThinOS 9.1.3112
I must add a strange thing I noticed : in the broker settings in WMS, if I desactivate the “Netscaler/ADC Authentication with a web connection” (so the connection screen is in the ThinOS style, not web style), I must enter my passcode in the password field, and my password in the passcode field… (fields are switched). But in the Web connection, fields password/passcode are correct…
Anybody use a 2 factor authentication ?
Hey guys — as of 9.1.2101 there is a setting:
*Direct External Connection to the Netscaler/ADC (no beacons being used)
That you can check that fixes this issue.
Yes, because you have the option “direct external connection to the netscaler” enabled. It depende on the infrastructure setut, but normally, if possible you want direct connections to the VDA without the netscaler, because the netscaler license is limited by bandwidth and it is expensive.
If you disable this option you have double authentication, first at netscaler after that at the storefront, if the beacons are reachable and the citrix client gets redirected.
In ThinOS 8.6 the behavior was different and you have only one authentication whether if you let it connect to the netscaler or the storefront. The passthrough of the authentication worked.
As workaround you can connect to the internal storefront URL, but again, it depends on your setup.
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