ThinOS 9.1.3112 slow direct RDP connection

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  • #106087
    Black_Box
    Participant
    • Total Post: 7
    • Newbie

    Hello Community,

    I hope you can help me.
    Two days ago we updated a few ThinClients with the Wyse Management Suite from ThinOS 8.6 to the latest ThinOS 9.1.3112.
    Of course we also updated the Microsoft App to version wvd 1.2.1157.

    The ThinClients have to connect to the server with a direct RDP connection, which works so far.

    However, since the update to ThinOS 9.1, there is the problem that every RDP connection is permanently laggy and sometimes causes a time delay of up to 2 seconds.

    UDP and TCP on the RDP server is active, UDP connection is also possible.

    I hope you can help me in this case, so that I can satisfy my customers.

    Br Lukas

    What else I noticed, it needs until he gets an IP address, since ThinOS 9.1 relatively long 20-30 seconds.
    Of course, a ThinClient has already been reset to factory settings.

    Some Logfiles: https://anx.io/QYcob
    Some config:

    Configuration Item
    Value
    Configuration Level
    Region & Language
    Time Zone
    (UTC+1)Europe/Berlin
    Group: Anexia Intern
    Time Format
    24-hour format
    Group: Anexia Intern
    Date Format
    dd/mm/yyyy
    Group: Anexia Intern
    Time Server
    ntp0401.anexia-it.com
    Group: Anexia Intern
    Locale
    German
    Group: Anexia Intern
    Configuration Item
    Value
    Configuration Level
    Account Privileges
    Enable Admin Mode
    yes
    Group: Anexia Intern
    Admin User Name
    admin
    Group: Anexia Intern
    Admin User Password
    ****************************************************************************************
    Group: Anexia Intern
    Privilege Level
    None
    Group: Anexia Intern
    Certificates
    Install Certificates
    yes
    Group: Anexia Intern
    Certificates
    Name
    Type
    IntermediateRappidSSLCert.cer
    certificate
    RootDigiCert.cer
    certificate
    Group: Anexia Intern
    Configuration Item
    Value
    Configuration Level
    Global Broker Settings
    Default Broker Type
    None
    Group: Anexia Intern
    Microsoft Remote Desktop Settings
    Configuration Item
    Value
    Configuration Level
    Global Session Settings
    Map Printers
    no
    Device Level
    Map Sound
    yes
    Device Level
    Citrix Session Settings
    Enable HDX Multimedia Redirection
    yes
    Group: Anexia Intern
    RDP and WVD Session Settings
    Auto Detect Network
    no
    Device Level
    Enable Remote Desktop Services Gateway
    no
    Device Level
    Enable WVD AVC/H264 Hardware Decoder
    yes
    Group: Anexia Intern
    RDP Direct connection collection
    RDP description
    Host Name
    Domain
    Auto Connect
    Fullscreen
    Map SmartCard
    Redirect clipboard
    LERNE
    anx-i-rds0109.anx.local
    anx.local
    yes
    yes
    no
    no
    Device Level
    Configuration Item
    Value
    Configuration Level
    Login Settings
    Default Domain
    anx.local
    Group: Anexia Intern
    Save Last Domain User
    Yes
    Group: Anexia Intern
    Session Settings
    Enable Auto Log Off
    Disable Auto Log Off
    Group: Anexia Intern
    Configuration Item
    Value
    Configuration Level
    Desktop
    Desktop Background Image
    Name
    Type
    Anexia-Wallpaper.jpg
    image
    Group: Anexia Intern
    User Experience Settings
    System Mode
    Modern
    Device Level
    Show Floatbar when mouse
    Delay
    Device Level
    Configuration Item
    Value
    Configuration Level
    Monitor
    Single Monitor/Multiple Monitor
    MultiHead Monitor
    Group: Anexia Intern
    Use Span/Mirror mode
    Span
    Group: Anexia Intern
    Main Screen
    1
    Device Level
    Monitor No.
    Screen ID
    Monitor Resolution
    Screen Rotation
    Alignment Based Screen
    Alignment
    Monitor 1
    DDC
    Landscape
    Monitor 1
    left-center
    Device Level
    Screen ID
    Monitor Resolution
    Screen Rotation
    Alignment Based Screen
    Alignment
    Monitor 2
    DDC
    Landscape
    Monitor 1
    right-center
    Device Level
    Configuration Item
    Value
    Configuration Level
    OS Firmware Updates
    Select the ThinOS Firmware to deploy
    Name
    Type
    DTOS_9.1Full_9.1.3112.pkg-V9.1.3112
    firmware
    Group: Anexia Intern
    Application Package Updates
    Select ThinOS Package(s) to deploy
    Name
    Type
    Microsoft_WVD_1.2_1157.pkg-V1.2.1157
    tcpackage
    Group: Anexia Intern
    Configuration Item
    Value
    Configuration Level
    Proxy Settings
    Enable Proxy
    no
    Device Level
    Configuration Item
    Value
    Configuration Level
    WDA Settings
    Ignore MQTT
    no
    Device Level
    VNC Service
    Enable VNC Daemon
    yes
    Group: Anexia Intern
    Password
    ****************************************************************************************
    Group: Anexia Intern
    VNCD Server
    10.0.10.42
    Group: Anexia Intern
    WMS Settings
    Show Advanced Configuration
    yes
    Group: Anexia Intern
    Group prefix
    ****************************************************************
    Group: Anexia Intern
    Group token
    ****************************************************************************************
    Group: Anexia Intern
    Server
    anx-i-wms0101.anx.local
    Group: Anexia Intern
    CA Validation
    no
    Group: Anexia Intern

    #106089
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
    • ★★★★

    Greetings!

    I would like to run a test in my lab, what version of Windows Server are you using?

    Published Apps or Desktops?

    Local network or WAN?

    Wired or Wi-Fi?

    Jim

    #106092
    Black_Box
    Participant
    • Total Post: 7
    • Newbie

    Hey Jim!

    Desktop
    Local Network
    Wired.
    Currently i testet this with Windows Server 2019 Standard and Windows Server 2016 Standard.
    No Broker in use.

    Thank you!

    #106103
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
    • ★★★★

    Ok tested in my lab with TS on Windows 2016 using a 5070 and 5470. I found no issue with performance. Are you using a 3040?

    #106104
    Black_Box
    Participant
    • Total Post: 7
    • Newbie

    Thank you for testing.
    Yeah, thats currect. iam using a wyse 3040.

    #106105
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
    • ★★★★

    I am working on my lab, I will test later today and report.

     

    Jim

    #106119
    Black_Box
    Participant
    • Total Post: 7
    • Newbie

    Hello Jim,

    were you able to reproduce the problem in your lab?

     

    Lukas

    #106123
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
    • ★★★★

    I did last night. The 3040 worked without any noticeable latency.

    #106137
    lolix
    Participant
    • Total Post: 271
    • Jacked into The Matrix
    • ★★★★★★

    I just upgraded a 3040 to ThinOS 9.

    RDP performances w/ Windows 2019 and Windows 10 are OK so far.

    Did you check that the network speed/duplex setting are correctly matched between the device and the network switch ?

    #107548
    Jim Lathan
    Keymaster
    • Total Post: 314
    • Jacked into The Matrix
    • ★★★★★★

    Same issue. Green-Screen, legs, freeze. Newest ThinOS and Wyse 3040, 5070 and Optiplex 3000.

    Win Server 2019. TCP Connection. 1Gbit LAN. No broker.

    #107549
    lolix
    Participant
    • Total Post: 271
    • Jacked into The Matrix
    • ★★★★★★

    Did you enable AVD AVC/H264 Hardware Decoder ?

    Don’t.

    #107550
    Jim Lathan
    Keymaster
    • Total Post: 314
    • Jacked into The Matrix
    • ★★★★★★

    Yep, it´s disabled.

    RD-Gateway disabled.

    2 Screens, 1920×1080

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