ThinOS 8.6_013 Disappearing Mouse with PCoIP ver. 2.9.51608

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  • February 11, 2019 at 1:33 pm #49091
    Twilley
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    In case anyone else is searching for this issue, I wanted to share my experience.

    We just rolled out Horizon 7.6 with VMTools 10.3.5 on our Win7 & Win 10 pools.

    We noticed that our Dell/Wyse 5040 devices running the updated ThinOS 8.6_013 code had the mouse cursor disappear when hovering over test fields. Instead of the cursor changing to the “I” when over a text field…it just vanishes.

    We had to “dumb down” the WDDMDevAPIversion version to get it working again.  In case anyone else needs this band-aid for your PCoIP sessions.   Blast sessions were never effected.

    REF:  https://kb.vmware.com/s/article/53152

    For PCOIP/BLAST protocol, update the following in the View agent machine.
    – Go to HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware SVGA DevTap
    – Create a DWORD with name WDDMDevAPIversion and set it to 1.
    – Create key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap
    – Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\VMware, Inc.\VMware SVGA DevTap
    – Create a DWORD with name WDDMDevAPIversion and set it to 1.

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