questions about upgrading firmware in 3360se

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  • #2804
    ConfGen
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    • Total Post: 11485
    • Jedi Master
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    Hello,

    I’m a complete newbie to the thin client arena and just purchased 2 3360se’s to play around with and hopefully use in our business.

    I’ve downloaded the most recent firmware’s-4.2 16mb version and have been attempting to upgrade them. However I haven’t been able to get the winterm to pull the files from my FTP server. I’ve put the correct IP address for my ftp server and directory, however when I click upgrade the winterm says ‘waiting for connection’ and appears to time out after a rather lengthy period. The ftp server is accessable with an anonymous login but the winterm just doesn’t seem to connect to it. I’m able to RDP connect to an XP machine with both terminals so I know the network connections are working.

    From the reading I’ve done so far, the upgrade .rsp file should be in the directory with a sub-directory(named the same). Within the subdirectory the .bin file and the params.ini should be there. Is this correct so far?
    Do I need to actually put the .rsp file name into the server directory entry box or will it automatically load whatever .rsp file is in the directory?

    I noticed that the available flash memory is only 12mb and the upgrade is 15mb, could this be an issue? Although the way it acts it seems like a connectivity issue.

    I’m really not sure what i’m doing wrong but i’d really like to get at least the latest firmware and ie onto both terminals for now. Eventually, I’ll look into purchasing/installing a terminal server for more productivity but for now we can function with just internet/intranet connection.

    Any help or direction anyone can offer would be greatly appreciated. Thank you for any help.
    Frank

    #15949
    ConfGen
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    • Jedi Master
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    Hi Frank,

    the first thing I would start with is looking at the FTP server log to see if the client is trying to connect at all and to which folder.
    For FTP upgrade you do not need the rsp file at all. Just drop the params.ini and the .bin file in a folder and link to CE unit to that folder.

    CG

    #15951
    ConfGen
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    • Total Post: 11485
    • Jedi Master
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    Thanks CG,

    I looked at the ftp log and didn’t see any connection, and then it suddenly hit me …. the firewall. Dropped the wall and the firmware installed, now to set everything else up.

    Thanks a million…
    Frank

    #15952
    ConfGen
    Keymaster
    • Total Post: 11485
    • Jedi Master
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    😀

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