Package install fails on ThinOS 9.1.3129

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  • #106255
    Sam
    Participant
    • Total Post: 10
    • Regular Joe
    • ★★

    Hi ,

    Recently upgraded 5070 from 8.6.807 to ThinOS 9.1.3129 through WMS.

    running into issues when installing application packages

    sysmgr log >

    2021-09-26T06:36:33.937Z:[INFO] wms: failed to install Citrix version: 21.6.0.28.2, error: failed to verify package
    2021-09-26T06:36:33.938Z:[ERROR] wms: install Citrix (version: 21.6.0.28.2) error wms: failed to install Citrix version: 21.6.0.28.2, error: failed to verify package

    thinos_verify_pkg.log >

    Sun Sep 26 06:36:33 EDT 2021 verify_signature: check timestamp certs chain…
    Sun Sep 26 06:36:33 EDT 2021 verify_signature: check timestamp signature failed.
    Sun Sep 26 06:36:33 EDT 2021 verify_signature: end return: 104

    verified ntp settings and time, both look good. Any suggestions?

     

    #106330
    Sam
    Participant
    • Total Post: 10
    • Regular Joe
    • ★★

    for others that may run into this issue with 9.1.3129, deleting all the certs from the device and have it reimport from wms fixed it for us.

    to automate we used DelCertificate=all in the ini and when the device upgraded to 9x it downloaded fresh from thinos9 wms config.

    Note: 9.1.3112 does not have this issue.

    #106481
    WyseSoSerious
    Participant
    • Total Post: 5
    • Newbie

    Moving from ThinOS 9.1.3112 to 9.1.3129 to get to 9.1.4234 for freezing thin clients and the Zoom Citrix package. Dell recommended moving to this version to address the freezes.

    Was receiving this “failed to verify” message moving from 3129 to 4234 and saw your post.  I tried your solution and stopped failing.  Thanks for sharing.

    Any reason not to set all 9.x config groups to ‘delete “all”‘ certs and import each time a config is applied?

    #106484
    Sam
    Participant
    • Total Post: 10
    • Regular Joe
    • ★★

    maybe not a good idea to do delete and reimport every time because in a WMS down scenario files get deleted based on cache settings but might fail to import since WMS isn’t available to provide them.

    #106491
    WyseSoSerious
    Participant
    • Total Post: 5
    • Newbie

    Right, good call.  I’ll pull that from the final destination config group.

    I’m glad I asked. I was knee deep into it the other day and needed to take a step back and revisit with fresh eyes.

    Thanks again, this community here has helped so much!

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