p20 firmware version 4.0.0 and SSL

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  • #7499
    keitre
    Member
    • Total Post: 26
    • Regular Joe
    • ★★

    hi support,

    one of our client has problem with the updated version of the p20. they could not connect to their connection server via SSL. below are the details from client.


    >>>
    **************************************************************************************************
    View Connection Server Certificate Error
    Failed to connect to the View Connection Server. The server provided a certificate that is invalid. See below for more details:
    – The host name in the certificate is invalid or does not match.
    **************************************************************************************************

    We are using 2 VMware view connection servers via DNS round robin.

    Example:
    ConnectionServer1
    ConnectionServer2
    = ConnectionServer.trendmicro.com

    We are getting an error because the P20 is trying to match “ConnectionServer.trendmicro.com” from the information inside the certificate of the 2 Connection Servers.

    It can’t find “ConnectionServer.trendmicro.com” inside the certificate information because the certificate contains [Issued to: “ConnectionServer1”] and [Issued to:“ConnectionServer2”]

    We can connect without error if we connect using the name ConnectionServer1 or ConnectionServer2.

    We need to use the FQDN ConnectionServer.trendmicro.com so we have load balancing or redundancy because it points to 2 servers.


    >>>>

    i have checked on the release notes but i could not find any ssl settings.

    regards,

    keith

    #22789
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Have you checked the Teradici knowledge base?

    CG

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