Notification of devices that haven't checked in

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  • #44229
    jimjoyner
    Participant
    • Total Post: 15
    • Regular Joe
    • ★★

    Hello,

    I’m managing 32 thin clients with Cloud Client Manager (CCM). I’ve noticed that if a devices  hasn’t checked-in longer than an  hour there is a potential issue. Is there anyway to get a notification if a device goes longer than an hour without checking in? An email would be fine.

    #44232
    ConfGen
    Keymaster
    • Total Post: 10692
    • Jedi Master
    • ★★★★★★★

    I do not know which potential issue you see, if a client has not checked in for more than one hour but there is no way to get a notification about that.

    CG

    #44240
    jimjoyner
    Participant
    • Total Post: 15
    • Regular Joe
    • ★★

    I have found in our environment that the thin clients usually check in at least once per hour if everything is OK. From my experience when a thin client goes longer than that it is experiencing an issue. I’ll find its IP address in ccm and start to ping it and often times realize I can’t. At that point I’ll head over to it to investigate. We have 35 thin clients, I’ve just started to associate a thin clients that’s not checking in as a thin client with a potential issue.

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