MS Teams Problems ThinOS 9.1.5067/6108 + Citrix

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  • #107616
    sandler
    Participant
    • Total Post: 9
    • Regular Joe
    • ★★

    Hi there,

    We are using HPE Moonshot Cartridges to host our Citrix servers and are using roughly 1000 Wyse 5070 thin clients for about 4 years now. Approx 600 of these are still running ThinOS 8.6_303.
    After almost 18 months of testing and using various releases of ThinOS 9.x, we still face various problems when using MS Teams with our Wyse clients on our Citrix farm.

    Using ThinOS 9.1.5067 and 9.1.6108, following problems still persist in MS Teams:

    1. Video freezing randomly (other participant might see it, sometimes even you see it with your own feed)
    2. no video or shared screen content visible randomly (all the other participants have no issues – some of them even using same Wyse clients)
    3. audio drops out randomly for about 3-10 secs (counterpart will not hear you, you still hear everything)
    4. Screen saver kicks in after defined period of inactivity when you do not move mouse or hit a key regulary while in a Teams meeting, subsequently audio gets lost completely even though meeting is still active on the screen (this did not happen in previous 9.1 releases!)

     

    • Is anyone else using Wyse 5070/5470 clients with ThinOS 9.1.x working on a Citrix environment?
    • Can you tell us about your experience regarding MS Teams?
    • Are these issues known around the community and with Dell or might this be something in our infrastructure and/or configs on either WMS/ThinOS or Citrix side?

    We would very much appreciate some exchange with other users in this matter.
    We even considered using IGEL OS on these devices or switching back to fat clients due to all these hassles. Dell does not seem to care and I am not willing to believe that ThinOS 9.1 does not offer a hassle free MS Teams functionality at this point in time.

     

    #107628
    dagks
    Participant
    • Total Post: 37
    • Frequent Flyer
    • ★★★

    I have the same issues when testing Wyse 5070 running ThinOS 9.1. Sound disappearing for a few seconds in Teams. Youtube sound is very bad, and other issues as well. In my opinion ThinOS 9.1 is not quite ready for rollout in a production environment. I have downgraded the Wyse 5070s from ThinOS 9.1 to 8.5 and are running them on Teams 32 bit. Works much better.

    • This reply was modified 1 month ago by dagks.
    • This reply was modified 1 month ago by dagks.
    #107631
    dagks
    Participant
    • Total Post: 37
    • Frequent Flyer
    • ★★★

    I disabled UDP Audio, and youtube works ok. I have also upgraded to the latest version of ThinOS and Citrix. So far so good.

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