Mouse Input lag after upgrading 3020 and 3040 to the latest firmware.

Hello ConfGen,

I’ve got a bit of an odd one where we have updated our thin client’s firmware to the latest ones which is 8.6.027. Users are now showing signs of mouse input lag when using our Citrix environment and then Citrix in on a clients environment.

The lag only starts to appear in the client’s environment. This wasn’t the case before my upgrade.

The mouse input lag only appears for a select few on the environment but they are using either 3020 or 3040.

We updated original so we could use the dell wyse management suite to see all our thin clients that are out in the wild.

Below is the ini file that in use.

”

;*************************************************************
;* *
;* ****** *
;* *
;* This wnos.ini file was generated with the *
;* Configuration File Generator 7.1.01 *
;* Copyright by Thomas Moellerbernd *
;* *
;* https://technicalhelp.de *
;* *
;*************************************************************

;*************************************************************
;* General 1 *
;*************************************************************

autoload=1
; If you are using a version of WTOS code < 7.1_133 please use:
; Rapportserver= instead of WDMServer=
CCMEnable=yes \
Override=yes \
CCMServer=https://wmsserver \
AdvancedConfig=yes \
GroupPrefix=defa \
GroupKey=******* \
AdminMode=yes Username=***** Password=******
Privilege=None ShowDisplaySettings=Yes EnableKeyboardMouseSettings=yes

;*************************************************************
;* General 2 *
;*************************************************************

EnableCacheIni=yes
MirrorFileServer=yes

;*************************************************************
;* General 3 *
;*************************************************************

NoticeFile=notice.txt Resizable=yes
AutoSignoff=yes
SysMode=Classic

;*************************************************************
;* Peripherals *
;*************************************************************

Language=Uk

;*************************************************************
;* Display *
;*************************************************************

Desktop=********.jpg
Screensaver=15 LockTerminal=yes Type=1
Dualhead=yes Mainscreen=1 Orientation=hort MonitorAutoDetect=yes
Device=vusb Type=HDX

;*************************************************************
;* Time *
;*************************************************************

Timeserver=1.uk.pool.ntp.org Timeformat=”24-hour format” Dateformat=dd/mm/yyyy
TimeZone=’Greenwich Mean Time’ ManualOverride=yes Daylight=yes Start=030507 End=100507 TimeZoneName=”GMT Standard Time”
EnableLocal=yes HideDefault=yes

;*************************************************************
;* Network *
;*************************************************************

SignOn=Yes
DomainList=”****”
MaxVNCD=1
VncPassword=”*******”

;*************************************************************
;* General Session *
;*************************************************************

SessionConfig=ALL VUSB_DISKS=yes VUSB_AUDIO=yes VUSB_VIDEO=yes VUSB_PRINTER=yes Smartcards=yes SmartcardPassthrough=yes

;*************************************************************
;* SSL CERTIFICATES *
;*************************************************************

AddCertificate=”*******.crt”
AddCertificate=”*******.crt”
AddCertificate=”*******.crt”

;*************************************************************
;* ICA *
;*************************************************************
PnliteServer=https://storefronturl Storefront=yes
SessionConfig=ICA ProgressiveDisplay=yes AudioQuality=High USBRedirection=HDX

;*************************************************************
;* Test Thin Clients *
;*************************************************************

Include=$mac.ini”

”

I’ve tried diffrent Citrix Reciver and Citrix workspace still happens for the users.

I’ve flashed the devices.

Any help would be grateful.

Thank you.