Login to WTOS/RDS using email address

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #42449
    Derby1985
    Participant
    • Total Post: 22
    • Regular Joe
    • ★★

    Hi,

    We have a single domain that has quite a few other additional domain suffixes added as we are a hosting provider. Our customers login to their RDS service via RDWEB using their unique email address via the user logon name @ email address attribute this then saves them having to remember their unique windows user logon name (pre-Windows 2000), this all works fine when using Windows PC’s logging in via rdweb. The problem i have come across today is a user using a Wyse device via NTLM will have to enter their user logon name (pre-Windows 2000) as when entering their username in an email address form they are presented with a warning box stating “SMB: Empty or blank domain not allowed”, although after confirming the message it proceeds to login it’s not going to work in production. Has anybody come across this scenario before?

    #42450
    ConfGen
    Keymaster
    • Total Post: 10692
    • Jedi Master
    • ★★★★★★★

    Which firmware version are you using?

    CG

    #45718
    Derby1985
    Participant
    • Total Post: 22
    • Regular Joe
    • ★★

    Hi,

     

    I also have the same problem using WTOS 8.4_110.  I really need users to be able to enter their UPN and proceed without any warnings.  Currently a warning pops up stating “SMB: Emtpy or blank domain not allowed” once the users presses OK it proceeds.  Anybody know the fix for this?

    #45719
    ConfGen
    Keymaster
    • Total Post: 10692
    • Jedi Master
    • ★★★★★★★

    You should contact Dell Support (TechDirect) and ask them to let this being fixed/enhanced.

    CG

    #45720
    Derby1985
    Participant
    • Total Post: 22
    • Regular Joe
    • ★★

    What type of support agreement would this be covered under? I have recently purchased the Wyse but that would have just come with hardware warranty?

    #45722
    ConfGen
    Keymaster
    • Total Post: 10692
    • Jedi Master
    • ★★★★★★★

    No agreement needed. This type of support is free of charge.

    CG

Viewing 6 posts - 1 through 6 (of 6 total)
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