Imprivata Fingerprinter Reader Issues

Hi All,

We’re having an issue getting an TC710 fingerprint reader to work with 5010 and Optiplex 3000 thin clients.  We know ET710 is listed as an officially supported device, but the ET710 are listed as discontinued and the TC710 is the replacement.  Both have the same PID and VID info.  So not sure if it’s a setup issue, a bug or really a hardware compatibility issue.  So looking to see if possibly anyone has gotten this to work with the same or similar fingerprint reader.

We have Imprivata setup in the WMS policy.  Proximity Card readers work fine with employee badges.

At the login screen, if you plug in the fingerprint reader, you get a OneSign fingerprint prompt immediately followed by a popup “OneSign could not authenticate you.”
If you click ok, and try to scan your fingerprint, it never works.

Event Log on thin client shows device as “USB: UPEK Biometric Coprocessor vid: 0x147e pid:0x2016”

If you log into windows with username and password and lock the session, the imprivata lock screen displays “Cannot communicate with the fingerprinte reader.”  If you then unplug the fingerprint reader and plug it back in sometimes windows detects it and will detect a fingerprint scan, but other times you get that same “Cannot Communicate…” error.

Session Settings > Global Session Settings
Enable HID Fingerprint Reader is enabled

Session Settings > Citrix Session Settings
USB Redirection is enabled
Imprivata is enabled
HID Fingerprint Reader is enabled

Peripheral Management > USB Redirection
Added 0x147e2016 to vUSB Force Local (also tried under Force Redirect)

Thin Client:
Optiplex 3000 (tried both OS 9.1.4097 and 9.1.6108)

Packages Installed:

Citrix Workspace App 21.12.0.18.3
HID Fingerprinter Reader 210217.13
Also tried adding Imprivata PIE 7.7.000.007.1134 but we don’t believe this is needed for this setup.

Thanks,
Shaun