How to upgrade Wyse Device Agent

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  • #107530
    Jim Lathan
    Keymaster
    • Total Post: 314
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    Hey all,

    I’m new to managing some Win10 IOT Dell 5060/5070s thin clients, so I have a question.

    I’ve got a new WMS 3.6 server for testing and I’ve manually moved over two clients. One has the Wyse Device Agent 14.4.x.y and the other is 14.5.a.b. The WDA says upgrades are supported from N-2 so I assume this is OK. My question is:

    I downloaded the 14.6 agent and pushed it to the clients. They just sit at the “the system administrator is configuring your system screen” forever. I had to go into the scheduled tasks folder and remove the WDA agent to fix it. Do I need to run anything prior to the WDA agent upgrade?

    Thanks!

    #107542
    EyeZeek
    Participant
    • Total Post: 10
    • Regular Joe
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    Been managing for a few years, here are a few things you should consider when trying new updates/installs.

    Always try installing the update manually on one of your test devices first to make sure things install as expected first outside of WMS. Then you can try it pushing it via WMS app policy. This way you can rule out issues outside of WMS.

    Side note with manual installs: It’s important to know that some software has issues with the Z:\ temp environment variable. It can sometimes help to modify that variable temporarily during testing. (IE: C:\Temp, etc) However, this does not matter when using WMS to push updates to a device.

    As for WMS install issues, there are plenty of log files generated within Wyse folders to help you understand what is happening. You can check system event logs as well to help you figure out install issues. A device in the system configuration screen just means its doing its thing so let it try to complete or wait for it to fail. You can add an Install Timeout in the app policy for that install for like 30 minutes to control how long WMS should wait before it cancels the install. Default is 60 minutes if left blank.

    If all else fails, reach out to Dell support. They can be hit or miss but if you have pro support they will at least try their best to make sure they get a solution to issues.

    #107571
    Jim Lathan
    Keymaster
    • Total Post: 314
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    Reading the information posted, N-2 is Current and then back 2 versions; 14.6.2.13, 14.607 Feb 2022 and 14.6.1.4, 14.629 Dec 2021. I would try to upgrade to Dell Wyse Device Agent version 14.6.1.4 for Windows 10 IoT Enterprise first and then Current.

     

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