HDX Corrupted server data error on 5470 ThinOS 9.1 using Citrix 2012 package

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  • February 4, 2021 at 7:12 pm #68776
    Roboz
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    Greetings,

    We have been working to resolve the following error for our 5470 Wyse terminals that are using the latest ThinOS 9.1 firmware and Citrix 20.12.0.12.1 package. The updates were pushed using WMS Cloud. Our users are connecting to a shared Windows Server 2016 desktop VDI and some will receive this error on regular use:

    HDXCorruptedServerError

    Some will experience it multiple times a day and some once every few days. It’s totally random.

    Users who have not upgraded and are on ThinOS 9.0.4 and Citrix 2006 package are not experiencing this issue.

    We have a ticket open with Dell but they have not found a solution yet. Does anyone have any ideas?

    February 4, 2021 at 7:51 pm #68799
    ConfGen
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    Does it also happen when using 9.1 along with 2006 CWA?

    CG

    February 4, 2021 at 8:10 pm #68800
    Roboz
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    2006 CWA fails to install on ThinOS 9.1. Can only install 2012 (20.12.0.12.1).

    February 4, 2021 at 9:36 pm #68845
    ConfGen
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    Use a ThinOS 9.0 with CWA 2006 and just update ThinOS to 9.1.

    CG

    February 19, 2021 at 9:16 am #78840
    ahereng
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    We also get this on our 5070’s, and I suspect this might also play a role on our 3010’s.

    Here’s a link that will trigger this error:

    https://www.audi.no/no/web/no/bilmodeller/e-tron-gt/audi-e-tron-gt.html

    February 19, 2021 at 9:31 am #78841
    ahereng
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    I just tested on a 3010 with fw 8.6.206, and this will disconnect the session and it has to be signed out from Citrix Studio.

    February 19, 2021 at 10:50 am #78886
    ahereng
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    After even more testing, this link also triggers a hang/disconnect if logging in to Citrix from a windows pc with Ctx Workspace App.

    I tried to disable “Enable HDX Multimedia Redirection” in the wms policies, and then I could follow the link without beeing disconnected.  Video is however horribly slow when doing this.

    We use VDA 2012.

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