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Hi All,
my organization have been using (public) WMS for some time now where our Service Desk have sent out terminals on ThinOS8.6 to users who then filled out the Group Registration and Central Configuration settings themselves after which the Terminal would pull down the settings and any updates and the user could then start working.Recently this stopped working and I found part of the above process was to un tick the “Enable CA Validation” box which now for some reason is greyed out.
When clicking the “validate key” button, it simply says Unable to contact the WMS server. Contact your IT admin.
is there anything that has possibly changed or is there any way I can untick that Validate CA box?
Two things I would check:
- Make sure the device SN isn’t already listed in WMS public cloud as either registered or not registered. If it is, fully delete the device from the Not Registered listing so its fully removed from the WMS database.
- Check the local time/date on the thin client. We’ve had some devices out of the box and new having a local date/time as December 2012. During CA validation to WMS public cloud there must be some sort of built in certificate on the thin clients that’s trying to be used for WMS check-in and with the date that old on the device you will often see in the Information log Certificate not yet valid. You can either change the time/date in the BIOS or you can change it locally in ThinOS and try to validate key once the time date is set to current.
Those are the only two things i can think of that WMS Public Cloud acts up with when trying to get devices to check-in.
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