Embed custom helpdesk URL before sign-on

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  • #46964
    homebrew
    Participant
    • Total Post: 7
    • Newbie

    Hello,

    We have 100 users in our environment so it’s not financially feasible to purchase the enterprise version for our Citrix 7.15 environment to allow for SSPR.  Is it possible to advertise a URL that could point to our helpdesk tool that allows for our password reset function somewhere at sign-on?  My other thought, if this was not possible, I noticed a greyed out “Applications” Citrix icon, during a left click at sign on, before entering storefront.  Could I potentially use an anonymous login app to deploy a web browser with this URL?

    Maybe others here have tried similar workarounds?

    I’d love to hear any ideas, all would be greatly appreciated!  Thank you in advance!

    Seth

    #46967
    homebrew
    Participant
    • Total Post: 7
    • Newbie

    I forgot to add our TC models.

    Dell Wsye 3040 – ThinOS 8.5

    config is just set up for basic citrix storefront auth, nothing special

    #46991
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    As ThinOS does not have a browser, it would not make sense to advertise the URL.
    Of course, you can publish a browser anonymously. However, ThinOS can only either login anonymously or with a user account. Not both at the same time.

    CG

    #46994
    homebrew
    Participant
    • Total Post: 7
    • Newbie

    I figured, I picked the entire ini reference guide apart.  However, the anonymous browser should work.  It would only be a way for users to access the self service portal.  From there, the user could reset using security questions, terminate that session, and hopefully be ready to log in again with their refreshed credentials.  I was just spitballing some ideas since we are limited by funding but I think this should work out nicely.   Thank you for the feedback!

    Best,
    Seth

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