August 6, 2021 at 5:11 pm #105958
We’re currently experiencing an instability between our new Elo touchscreens and Wyse T10Ds and 3040s. Let me explain to you my problem and please bare with me, I have quite a lot to say:
My IT team and I are currently modernizing our production environment as well as installing new production equipment for new projects.
We’re currently using Wyse T10Ds and we’re slowly replacing them with 3040s whenever one gives up or just plain installing 3040s for the new projects. All of them are running on Dell Thin OS and are all managed by a WMS server.
All workstations are displaying an RDP window in a Windows session on a single Elo touchscreen monitor. The monitors we’re currently using are of the model:
ELO 1715L (2011 and 2014 versions)
ELO 1919L (2014 version)
ELO ET2002L (2017, 2018, 2019 and 2020 versions)
ELO ET2402L (2019, 2020 and 2021 versions)
From what we recently discovered and as far as we understand, T10Ds and 3040s are not compatible with ELO multi-touch screens (ET2002Ls and ET2402Ls). We found out only recently that one workstation is doing double-clicks when a user taps on a button in the RDP session. The same behavior also occurs in the desktop of the Dell Thin OS.
We stumbled across this problem only recently because many workstations do not use the touch function, and many are still using 1715Ls and 1919Ls (which work perfectly fine). With the modernization of the production process, all existing and future workstations will use the touch function. That equals more than half the workstations that are currently installed or bought and paid for will have this instability because the combo will be an ELO ET2002L (or ET2402L) coupled with a WYSE 3040.
In the WMS and local OS configs, we tried all combinations that we can think of in the: lower the firmware version (somewhat works but still unstable), enable or disable the multi-touch option, change the display settings from single to twin monitor, etc.we can’t seem to find any combination that resolves our problem and the instability varies from one screen to another
So, my question is this: is there a way to make our current Wyses work with ELO’s multi-touch technology by editing the .ini file? For now, it is unthinkable to replace all ELOs or all WYSES because we’re looking at tens of thousands of dollars in replacement for correct equipment combos in our production environment. If the answer is NO, for future expenses, is there a Wyse model that does support ELO’s multi-touch technology?
AdminrzoAugust 6, 2021 at 8:43 pm #105963
I forgot to mention:
The TCs are currently controlled by WMS 3.2
Every time we tap on the screen, the the Event Log of the Thins OS registers “coordinates” outpout_index_by_pid_vid: connector pid=2201 vid=8f15 not attached to a outputAugust 9, 2021 at 1:27 pm #105969
We found what was causing the problem.
Dell Wyse 3040’s running on Dell Thin OS must not run on firmware version 8.6_027 or higher! This is a verified and tested fix!
To anyone who has this problem – and certainly will because newly bought Wyses will have the latest firmware version – downgrade the version to 8.6_013 or 8.6_027 and ELO’s touchscreen technology will work fine.
Cheers!August 9, 2021 at 6:01 pm #105974
I talked too soon.
Downgrading the firmware version only worked for a couple of workstations. The rest who have a more serious instability still have a problem: ghost clicks or double clicks.
AdminrzoAugust 10, 2021 at 3:34 pm #105996
Anyone has an idea?
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