dual monitor refresh issue (jerky screens)

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #49625
    RAR
    Participant
    • Total Post: 32
    • Frequent Flyer
    • ★★★

    Hi everybody

    Users complain that with a dual screen mode the screen stutters. Sometimes the second screen is frozen.  Only if you change with the mouse to the second screen, the content (windows, icons etc.) is rebuilt.
    We use vWorkspace with ThinOS 8.6_19. The models are 3030lt and 5010. All models have the problem. Depending on the equipment, the monitors (Samsung S24E60) are connected via DP or DVI. It makes no difference.
    We had similar problems with 8.6_013. It was a bit better with 8.5_xx
    The resolution of the monitors is 1920×1200 at 60hz. This corresponds to the setting suggested by Samsung. I’ve already changed monitor cables and monitors without success.
    Monitor Display Settings
    Enable Dual Monitor Yes Development
    Dual Monitor Mode Span Mode Development
    Main Screen Screen 1 Development
    Alignment Bottom Development
    Layout (8.5+) Landscape Development
    Taskbar (8.5+) Development
    Auto detect monitors (8.5+) Yes Development
    Desktop Color Depth 32-bit development
    Primary Monitor Settings
    Monitor Resolution DDC Development
    Monitor Rotation None Development
    Secondary Monitor Settings
    Monitor Resolution (8.5+) DDC Development
    Monitor Rotation (8.5+) None Development
    Multi-Touch (8.6+)
    Multi-touch No Development
    Screen Saver Settings
    Screensaver (8.5+) 0 Development
    Lock the terminal (8.5+) 1 Development
    Screen Saver Type (8.5+) Development
    Sleep (8.5+) 10 Development
    Use Hours instead of Minutes (8.6+) No
    Translated with http://www.DeepL.com/Translator

    #49631
    suisse
    Participant
    • Total Post: 100
    • Legend in Own LunchBox
    • ★★★★★

    can you post a picture?

    #49706
    RAR
    Participant
    • Total Post: 32
    • Frequent Flyer
    • ★★★

    I have received information from users that the Refresh Monitor problem no longer occurs. Therefore I cannot send a print screen at the moment. I will consider the ticket closed. If there are monitor problems again, I will send print screens.
    Thanks for your support.

    #49721
    atmora
    Participant
    • Total Post: 16
    • Regular Joe
    • ★★

    We have the same problem.

    Here’s a screen capture:

    #49796
    sanguinettg
    Participant
    • Total Post: 35
    • Frequent Flyer
    • ★★★

    we have this same issue.  it started happening with 8.6x.  happens mainly on 3040 units.  RAR, can you post what you did to correct the issue?

    #49797
    atmora
    Participant
    • Total Post: 16
    • Regular Joe
    • ★★

    We have upgraded to 8.6_019 and it seems to be correct now. (it wasn’t on 8.6_013)

    #49808
    rolf.sch
    Participant
    • Total Post: 5
    • Newbie

    Same problem after upgrading firmware and bios (dual-screen, only on sessions connected to our Win 2012 R2 Server).

    So in summary:
    we have upgraded to 8.6_019 and it seems to be NOT correct. (It wasn’t on 8.4_105.)

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