DTOS-1573 : ‘Missed heartbeat threshold exceeded’

Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 16, 2021 at 3:14 pm #106033
    vdebel
    Participant
    • Total Post: 20
    • Regular Joe
    • ★★

    I get this error message from time to time, interrupting a RDP session.

    According to the 9.1.2101 Firmware release Notes, this error shoukd have been addressed by this release, but I still get this message with Wyse running 9.1.3112.

    What shall I do ?

    Vincent

    August 16, 2021 at 5:01 pm #106037
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Have you reported this back to Wyse Support?

    CG

    August 16, 2021 at 5:53 pm #106038
    vdebel
    Participant
    • Total Post: 20
    • Regular Joe
    • ★★

    I just did (on TechDirect).

    I will update this post.

    Thanks.

    August 17, 2021 at 4:49 am #106040
    Diginerd
    Keymaster
    • Total Post: 53
    • Back Stage Pass
    • ★★★★

    Have you updated the MVD package? The latest is https://dl.dell.com/FOLDER07558959M/1/Microsoft_WVD_1.2_1157.zip.

     

    August 17, 2021 at 8:44 am #106045
    vdebel
    Participant
    • Total Post: 20
    • Regular Joe
    • ★★

    Yes, it is running the latest version.

    August 17, 2021 at 4:37 pm #106052
    vdebel
    Participant
    • Total Post: 20
    • Regular Joe
    • ★★

    It seems that the message occurs when you take a hardcopy using Fn-PrintScr.

    @CG : I opened a case at TechDirect, but I was replied to that I need ProSupport for software related issues, so it’s a dead end there.
    Is there another way to report this issue ?

    August 18, 2021 at 2:53 pm #106070
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Actually not. You do need Pro Support for a minimum of one device at least.

    CG

    August 15, 2022 at 4:44 pm #107789
    Anonymous
    Inactive
    • Total Post: 22
    • Regular Joe
    • ★★

    Did you find the fix for this issue? I’m experiencing the same issue currently

    August 31, 2022 at 10:24 pm #107858
    Jim Lathan
    Keymaster
    • Total Post: 314
    • Jacked into The Matrix
    • ★★★★★★

    ThinOS 2208 and its packages are now available at https://www.dell.com/support. I suggest trying it. I have a customer who had an issue, and this seems to have fixed their problem.

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