Dell 3040 connecting to oneway trust domain

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  • November 19, 2020 at 8:20 am #53545
    Jacoo
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    Hi

    I am having authentication problems connecting via RDS gateway from a Dell 3040. There is a oneway trust involved (Zx trust LAx domain). The RDS servers are located on the Zx domain. When connecting to RDS from a windows pc with a user account in the LAx domain all works 100%, but when connecting via Dell 3040 it prompts for a username and password connecting to the RDS gateway.

    Any help will be really appreciated!

    November 23, 2020 at 3:26 pm #53559
    ConfGen
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    Could you post firmware version and config?

    CG

    November 24, 2020 at 6:34 am #53579
    Jacoo
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    Hi CG

    Attached the firmware version and the config.

    November 24, 2020 at 6:34 am #53580
    Jacoo
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    November 24, 2020 at 6:43 am #53581
    Jacoo
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    November 24, 2020 at 12:57 pm #53589
    ConfGen
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    In what way do you enter username and domain in the log-in box?

    CG

    November 24, 2020 at 5:52 pm #53604
    Jacoo
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    Hi CG

    The first screenshot is when login on to the terminal with the LA domain credentials.

    The second screenshot is the prompt when I launch the RDP collection (gateway details)

    November 24, 2020 at 5:53 pm #53605
    Jacoo
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    November 26, 2020 at 4:49 pm #53645
    Jacoo
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    I also tried to sign in with the fully qualified domain name ([email protected]), but it also just prompt for credentials again.

    January 7, 2021 at 6:52 am #54058
    Jacoo
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    We managed to resolve the problem by changing the one way trust to a two way trust on the domain.

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