Citrix Microsoft Teams Optimization

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  • June 16, 2021 at 3:14 pm #105584
    Daphnechan
    Participant
    • Total Post: 12
    • Regular Joe
    • ★★

    Hello Everyone,

    I have a small issue.

    We got a new thinclient ( which runs on 9.1.2101) and we were happy with it.
    However when we want to join a teams meeting(in a citrix environment)  it didnt allow us to join the meeting.
    Stated : it looks like your network configuration is preventing us from making your call

    When i disable Teams Optimization and open teams in the citrix session it works normal (but then then the camera is not working).

    Is this a know bug or did i do something wrong? because a 1 on 1 call is doable but takes a while to start it up.

    Greats,
    Daphne

    June 19, 2021 at 10:06 pm #105603
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    I guess you have verified that the Citrix package is installed on the client?
    Are you using a 3040 or 5070?
    3040 is not supported with Teams as the processor is too weak.

    CG

    June 20, 2021 at 2:58 pm #105616
    Daphnechan
    Participant
    • Total Post: 12
    • Regular Joe
    • ★★

    Heey ConfGen,

    Yeah i have it installed. even looked if it was the latest version.
    We are running on a 5070 (latest firmware)

    June 21, 2021 at 6:35 pm #105626
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    Teams optimization works good with the 5070 in general.
    Make sure you are not using any USB redirection for audio and video devices as this would prevent Teams optimization to work.

    CG

    June 21, 2021 at 6:42 pm #105628
    ConfGen
    Keymaster
    • Total Post: 10696
    • Jedi Master
    • ★★★★★★★

    When i disable Teams Optimization and open teams

    I guess you are referring to the Teams Optimization enablement in WMS, aren’t you? If not, make sure to enable it there.

    CG

    June 22, 2021 at 8:44 am #105642
    Daphnechan
    Participant
    • Total Post: 12
    • Regular Joe
    • ★★

    i have looked at this and turned off all the usb redirection i had in the config.

    and as a reply on the other question Yeah i have Teams Optimization enabled in the WMS.

    We are going to look if it has to do with our firewall (Maby the teams optimization makes teams use the ip of the thinclient instead of the server).

    Kind regards,
    Daphne Hoogerheide

    June 22, 2021 at 3:26 pm #105644
    Daphnechan
    Participant
    • Total Post: 12
    • Regular Joe
    • ★★

    Heey,

    Well we looked into this more and we found out that if you use the optimization you will use the resources of the thinclient ( and the lan connection).
    With this in mind we looked at our firewall and found this problem to be on our side.

    Thanx all the help

    kind regards,
    Daphne

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