Citrix login box off screen

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  • #5499
    alex123
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    A nice hard first post for you to solve! …

    When some of our users login to Citrix on their Wyse terminals the login box if off the screen to the upper left. This means they cannot login, or can using tab but then half the screen is missing anyway.

    I think it is the resolution being set too high for the screens somewhere but don’t really know. The general solution we use is to pull the power to the Wyse box a few times or click cancel and try logging in again.

    Another one that sorted it when i was testing this was to go into the Wyse control panel and set the refresh rate to 60hz if on 75 already or 75 if it was on 60hz. I have since tried this on a couple of people Wyse boxes and it doesnt work all the time.

    I have tried trauling the net for everything related but it has returned nothing. It could be a combination of Wyse settings, monitor settings or Citrix settings. Only a select number of users are having the problem, maybe 5 out of 40. Sometimes they have to power off the Wyse and try connecting 4 times before it actually works, which is obviously very annoying and time consuming for our users

    This is exactly what i am getting –

    http://www.tek-tips.com/viewthread.cfm?qid=1567907&page=1

    ‘the windows login screen for them to enter their username and password was appearing almost completely off the top left hand side of the screen’

    We use WT3125SE terminals, Citrix Presentation Server 4.5, Servers are load balanced.

    The wyse boxes are not locked down. Users simply connect to Citrix and citrix is locked down (within reason) Users can still get to the control panel from the main screen before logging in to citrix.

    This problem doesnt affect particular servers. One user this morning had to pull the power 4 times, there have been around 10 other users working on that same server today with no problems

    We have a mixture of wyse and normal desktop PCs, some people have laptops and some use 800 x 600 who have crap eyes. Some use 1024×768

    Thanks for any help on this. We are slowly scrapping our Wyse terminals because of this but would be like to find the solution before hand

    #17102
    ConfGen
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    2 questions:
    1. What firmware are you running on the 3125?
    2. are the affected user only using their dedicated 3125 or are they roaming? Maybe between some 3125 and PCs with different resolutions?

    CG

    #17112
    alex123
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    • Total Post: 6
    • Newbie

    Hi, thanks for the reply.

    I have no idea what firmware the terminals are using (nor does my boss) 9MY8E504678 is the serial of one that is playing up at the moment if thats any help. How could I find out the firmware version (bearing in mind the terminals are about 300 miles away from me)

    Users do not roam, just have the wyse on their desk and work there everyday

    Prost und danke!

    #17115
    ConfGen
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    You VNC in teh terminal and then open Control Panel -System to see the CE build number.
    Compare that with the latest available from wyse.com. Based on that you should consider a firmware upgrade on the affected units.

    CG

    #17120
    alex123
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    • Total Post: 6
    • Newbie

    Thanks again. I didnt even know you can VNC into the terminals directly! Dont the terminals just connect directly to Citrix? The only way I have been onto the terminals remotely is through Citrix.

    Where would I find the IP address of the affected Wyse boxes?

    #17121
    ConfGen
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    Control Panel-System or check your DHCP server for the MAC address.

    CG

    #17277
    alex123
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    • Total Post: 6
    • Newbie

    Thanks ConfGen.

    How do I check my DHCP server for the MAC address? Even if I did find the MAC address surely i couldnt VNC onto an ICA session as VNC wouldnt be running anyway?

    Cheers
    Alex

    #17278
    ConfGen
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    VNC IS running on the CE client. This is a default addon by Wyse.

    Look in your DHCP server for given leases. Search for the MAC address.

    CG

    #17297
    alex123
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    • Total Post: 6
    • Newbie

    hi ConfGen,

    I have a wyse box here. I can VNC into the terminal name and all works well in our office. The IP address is on DHCP but doesnt matter as long as we have the terminal name

    I have checked on all our Citrix servers and recorded the Terminal names of some Wyse boxes that are currently logged in. I get the following message when trying to VNC into terminal outside our office…

    “unable to resolve host name: No such host is known. (11001)”

    If i try pinging the terminal its says “Ping request could not find host (terminal number) ” Please check the name and try again

    #17298
    ConfGen
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    Maybe a firewall or DNS issue?

    CG

    #17300
    alex123
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    • Total Post: 6
    • Newbie

    I was able to VNC onto another local machine inside the office, then ping the client wyse terminals to get the ip addresses. I can now use VNC to get onto the Wyse boxes but a. I dont know some of the old passwords so get authentication failed and b. DHCP will give the clients a new address on new login anyway.

    I’m going down to the office in the new year to fix ip addresses to terminals

    Thanks ConfGen

    #17302
    ConfGen
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    The old password is either “password”, “Password” or “Wyse”

    CG

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