3040 USB OS/Firmware Update

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  • #47902
    smith_ll
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    I’ve received a batch of 3040 THINOS terminals that all fail to download the OS/Firmware Update from my WMS setup. All previous terminals running a newer OS do not encounter this issue.

    They check-in and register within the console, download the default profile I assign them without any problems but do not install any packages or update to the latest firmware.

    I believe it is down to version of THINOS they are currently running (8.4.105). Once fully checked-in they should download and install 8.5.017 on next reboot. But this never happens.

    To try and get around this I’ve pulled an image of an existing and working terminal and tried to re-deploy that on one of my new terminals but encounter ”Error while validating security key error code 233″.

    Allowing the device to restart on it’s own, it’s is always attempting to check into a CCM server which is actually a WMS server. It see’s the Horizon.pkg but never progress’ further than 0%.

    Event log on the device shows

    ”CCM agent failed to update App (can’t download or invalid”
    ”CCM agent is retreicing full configurations”
    ”CMM agent is checking remote file on server”
    ”CCM agent received configuration”
    ”CCM agent checking in”
    ”Received full configuration”
    ”Contacting file server”
    ”Cannot access system profile”
    ”Skipping firmware check on FTP since already received upgrade/downgrade request from CCM”

    My question is;

    Should I continue with deploying via;

    A) USB (and if so how do I resolve my current error)

    B) WMS (and if so why are they not downloading the firmware I have assigned them).

    Cheers,

    LS

     

     

    #47903
    ConfGen
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    Could it be that the newer units are ThinOS with PCoIP and the older ones aren’t, or vice versa?
    This will then need a different firmware and would explain the security error.

    CG

    #47904
    smith_ll
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    Hi CG,

    You might be onto something, on my working terminals I have been using OS_Web_v8.5_B017_3040_PCoIP_ENG.zip as downloaded from the DL.

    Should I be looking at installing this as a fresh image first?

    LS

    #47905
    ConfGen
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    That indicates that you are using the PCoIP variant.
    Check both terminals under System Tools-Packages.
    Is there a PCoIP package?

    CG

    #47906
    smith_ll
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    <p style=”text-align: left;”>That package is missing on the terminals I’ve been having issues with.</p>
    Is there anyway I can install it via USB?

    LS

    #47907
    ConfGen
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    No way. You have either units with it without PCoIP.
    Download and use the correct firmware to update your clients.

    CG

    #47908
    smith_ll
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    Fair enough. So I would need to download and deploy the firmware applicable to the device as the PCIOP variant is not applicable?

    OS_Web_v8.5_B017_3040_ENG.zip

    Whats the best way to push that out? WMS or USB?

    LS

    #47909
    smith_ll
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    Ended up putting the firmware on WMS and pushing it out within my profile. Working now, thanks CG

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