We’re 2 months in on a support case to get our finger print readers working with Imprivata on OS 9 with an Optiplex 3000. We’re at the point where we’re looking at other hardware vendors now.
I totally understand your frustration. ThinOS support for our smartcard identification fortunately works okey for us. From what I know other vendors of thin clients don’t have this support so we are stuck with ThinOS 9 for now. Dell should really get a grip on this. ThinOS 8.6 was great and worked fine for most of the time.