Reply To: ThinOS 9.x video resolution in Citrix

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Having the feature to control the settings or at least knowing what are the limits, will help us take measures to make camera experience better.

For example our users are reporting that their camera quality is extremely poor and it does look like compression is high and resolution is low. However we have no idea if it is a limitation of the ThinOS device, is it Citrix compatibility issue, bandwidth issue, or resource issue on the VDI. All we know is that the problem started after devices were upgraded to ThinOS 9.x

That is very frustrating and our management requests answers that we cannot provide due to lack of any documentation.