Reply To: Login error ThinOS 9.1

#105120
brian1020
Participant
  • Total Post: 259
  • Jacked into The Matrix
  • ★★★★★★

Correct, I am speaking about Citrix.

For our externally facing thin clients logging in to Citrix using Azure MFA SAML there appears to be a 15 minute timeout and i’m trying to figure out if that is controlled on the Azure Federated Services side, or something on the Citrix side, but I don’t think its the thin client side.  The reason I don’t think its the thin client side is in the Citrix Broker Settings the Timeout listed there is 300 in seconds which is 5 minutes and my timeout is taking 15 minutes

[2021-04-16 07:36:34.874] N/WebUIProc/WebUIModule (1/1) [Citrix] login to broker “https://xxxxxxx.xxxxxxxxx.com/Citrix/NSWEBFAS”
[2021-04-16 07:36:34.874] N/WebUIProc/WebUIModule (1/1) [StoreFront] roaming “https://xxxxxxxx.xxxxxxxxxx.com/Citrix/NSWEBFAS”…
[2021-04-16 07:36:35.272] N/WebUIProc/WebUIModule (1/1) [StoreFront] gateway authorize “/vpn/index.html”…
[2021-04-16 07:51:36.017] N/WebUIProc/WebUIModule (1/1) [StoreFront] gateway authorize failed “/vpn/index.html”. error => Error: The login was cancelled, because wait user credentials timeout.
[2021-04-16 07:51:36.018] N/WebUIProc/WebUIModule (1/1) [StoreFront] roaming failed “https://xxxxxxxx.xxxxxxxx.com/Citrix/NSWEBFAS”. error => Error: The login was cancelled, because wait user credentials timeout.
[2021-04-16 07:51:36.021] N/WebUIProc/WebUIModule (1/1) [Citrix] login to broker “https://xxxxxxxx.xxxxxxxxxx.com/Citrix/NSWEBFAS” failed. error => Error: The login was cancelled, because wait user credentials timeout.

Are your logs similar regardless of what auth method you’re using?